Gary Edgar Email & Phone Number

United States

San Francisco, California, Us

• Early engineer and first customer-facing hire• Excelled cross-functionally across customer engineering, professional services, sales, and site reliability while supporting dozens of customers around the globe• Held customer-issued laptops from Stripe and Twitter to deliver architectural reviews, custom builds/backports, demos, on-demand DBA/SRE/Vitess support, POCs, training, and performance tuning• Increased Twitter's Vitess QPS throughput by more than 100% while simultaneously decreasing p99 latency by 50%• Improved duration of unplanned MySQL failovers for Twitter’s User Reservation System (URS) by 75%, from one minute down to fifteen seconds

Boston, Ma, Us

SevOne (now owned by IBM) provides modern network monitoring and analytics solutions enabling enterprises, carriers, and managed services providers to continuously assure network and application performance.• Worked alongside network engineers from eBay's Incident Response Team, delivering on-site professional services for the SevOne Platform including administration, guidance, support, and training• Mitigated issue with advanced custom trap handler caused by nationwide CenturyLink outage and subsequent SNMP trap storm• Built custom thresholds, alerting, and dashboard reports• Configured and deployed POC on Kubernetes for SevOne's Data Insight visualization tool

Boston, Ma, Us

• Professional Services engineer deployed on-site at Microsoft's Millenium campus• Provided guidance and assistance in installation, configuration, support, maintenance, and use of SevOne technology• Performed software/firmware upgrades and facilitated hardware refreshes while maintaining lab and production clusters comprised of various physical and virtual machines• Helped close a 15M deal by architecting and deploying a globally distributed vPAS (Virtual Performance Appliance Solution) cluster on Kubernetes for Azure POC within MSFT's Enterprise Management LAN• Migrated custom PHP-based features and enhancements from legacy physical appliances (Gentoo/Apache/SOAP) to virtual appliances (CentOS/nginx/REST)

Boston, Ma, Us

• Primarily focused on evaluating and testing software, firmware, and hardware changes with a focus on SevOne's distributed peering, replication, failover, and upgrade functionality as member of the Platform Engineering team• Found over 700 defects while performing usability, scalability, functional, and regression tests of distributed, LAMP-based network/application performance management platform• Managed QA testbeds and virtual machines via VMWare VSphere• Developed tools and scripts to automate processes and improve efficiency

Boston, Ma, Us

• Year-long rotational program spanning internal support, quality assurance, and technical writing• Researched and implemented fully automated backup system utilizing a centralized server for local and remote users across various operating systems• Spearheaded project integrating Skype VOIP capability while migrating Asterisk PBX to new hardware

Hoboken, Nj, Us

Wiley is a multinational publisher of content and content-enabled workflow solutions in areas of scientific, technical, medical, and scholarly research, professional development, and education.• Administered and maintained Sun and Linux server login accounts• Executed account audit to improve security and ensure SOX and PCI compliance• Assisted with data center cabling and maintenance

Charleston, South Carolina, Us

Aeterna Zentaris is a specialty biopharmaceutical company developing and commercializing a diversified portfolio of pharmaceutical and diagnostic products.• Provided in-person and over the phone desktop and mobile support while being on-call 24x7• Managed Active Directory and various servers including Exchange, Citrix, and VMware• Assisted with tape backups and website maintenance

Menlo Park, Ca, Us

The Sarnoff Corporation was a research and development company specializing in vision, video, and semiconductor technology and has since been integrated into its parent company, SRI International.• Developed and implemented script-based, automated inventory of over 700 computers• Designed and executed Netscape email migration process complementing upgrade to Microsoft Exchange• Resolved help desk tickets from pc roll-outs to hardware/software installation and troubleshooting