Leveraging data-driven insights to guide strategic decision-makingDeveloping and overseeing end-to-end data science projects, ensuring their successful execution and delivering valuable results.Working on Data Atlas project

Coordinate a team of big data analysts to create retention and upsell campaigns.Ownership of one to one communication channels (sms, self-care, app notifications).Plan, design and execute prepaid segment strategy according to the company's KPIs.Perform analysis to evaluate pricing impact to market share. Recommend and implement changes required to be competitive.Coordinate with different departments like Sales, Finance, Product Teams, BI and any other relevant for roadmap… Show more Coordinate a team of big data analysts to create retention and upsell campaigns.Ownership of one to one communication channels (sms, self-care, app notifications).Plan, design and execute prepaid segment strategy according to the company's KPIs.Perform analysis to evaluate pricing impact to market share. Recommend and implement changes required to be competitive.Coordinate with different departments like Sales, Finance, Product Teams, BI and any other relevant for roadmap execution.Present complex analytic findings to diverse audiences in clear and consice way.Assist analysts with technical questions regarding machine learning, segmentation, R/SQL queries. Show less

Ad hoc analysis of large datasets, producing actionable insights.Working closely with sales and marketing departments to make data-driven decisions.Identifying target groups for marketing/retention campaigns, communicating with clients using sms/push notifications/self-care messages and tracking results.Ensuring client retention and upsell campaign effectiveness using statistical modelling.

Point of contact for all forecasting related questions;Forecasting procedure optimization and implementation, creation of new forecasting templates;FTE requirement calculation for new and probable clients.Training of new team members

Forecasting of volumes, AHT, call patterns, shrinkages and other parameters based on historical data;Staffing requirement calculations;Developing schedules based on forecasted requirement;

Support of internal pricing spreadsheets;Support of online price calculators;Support of B2B systems;

Helping clients choose the most appropriate insurance offer/product;Answering inbound calls with insurance related questions;Making outbound calls with contract renewal offers;