Rachael Geedey Email & Phone Number

Chapel Hill, Nc, Us

• Works closely with clients to ensure they are educated on how to effectively and efficiently useCluePoints’ software.• Develops expertise in all CluePoints’ solutions and all relevant features and functionality.• Interacts with the wider business, to have clear areas of ownership and transition with thesales, operations and product teams.• Provides regular updates to Business Development colleagues regarding customers, includingpotential opportunities or threats to CluePoints platform adoption.• Builds strong client relationships based on trust, integrity, and a passion for delivery excellence.• Provides input on and contribute expertise to ensure the highest quality for CluePointsdeliverables ensuring realization of value for customers.• Resolves client’s issues in a timely manner, ensuring high levels of customer success.• Delivers best-practice consultation.• As part of the commercial team, translates customer requirements and needs into CluePointssolutions and effectively communicate needs to the Operations team.

Remote-North Carolina

• Spearheaded the design and development of an innovative RBQM SaaS solution• Engaged with external market to provide demos and facilitate product sales• Trained sales teams to effectively market and sell the product• Created and maintained user manuals, marketing materials, and thought leadership content• Delivered compelling RBQM presentations at industry events and through webinars• Collaborated with internal stakeholders to ensure seamless implementation and adoption• Remained up-to-date on the latest RBQM guidelines and regulations

• Orchestrated cross-functional risk management and central monitoring activities for clinical trials, aligning with ICH GCP E6 standards• Equipped the team with training on risk assessment, centralized monitoring, and overarching monitoring strategies• Provided subject matter expertise for the development and maintenance of the monitoring strategy required for the trial• Drafted initial risk assessment ensuring cross-functional involvement• Developed the Risk Management Plan for the assigned study and provided input on the development of functional plans• Ensured Inspection Readiness for risk assessment and centralized monitoring scope

• Championed cross-functional RBQM initiatives, instrumental in project success and innovation• Collaborated with sales and proposal teams to formulate winning strategies leading to project award• Nurtured expertise within the organization on holistic data review for clinical data quality• Advocated for the company-wide adoption of risk-based approaches to trial design and quality management• Collaborated with risk managers and project teams on study risk assessments• Facilitated delivery of customized training programs for company staff using proprietary risk-based quality management technology• Functioned as the company system owner and primary SME for the risk-based quality management software

Durham, North Carolina

• Delivered customized training programs for company staff using proprietary risk- based quality management technology• Coached project teams for efficient utilization• Engaged with sales & proposal team to develop winning strategies leading to project award• Catalyst to improving the teams' knowledge of risk-based quality management functionality to increase clinical efficiencies and effectiveness• Created and maintained curriculum design, training manuals, classroom exercises, competency assessment and testing, and on-line computer-based learning modules in support of the employee roles and job functions that need to use the risk-based quality management technology• Served as an SME on company's risk-based management software and as an RBQM champion for the organization

Morrisville, Nc

Application Trainer II (Aug. 2016-present)Application Trainer I (Nov. 2013 – July 2016)• Developed training curriculums and materials including the creation of department training plans, a sales training course and a presentation essentials course• Conducted face-to-face and remote training programs for all Novella staff and external clients• Acted as SME functionality resource on various clinical technology platforms such as Oracle InForm 6.0, Medidata RAVE 5.6, IBM Clinical Development, Medrio.• Coordinated, edited and produced eLearning content

Durham, Nc

• Managed the administration of the Learning Management System, serving as an SME resource• Compiled comprehensive reports and maintained training records• Organized and managed new employee orientation, including scheduling presenters and venues, setting up WebEx sessions, updating calendars, and communicating updates as necessary