Allison Fink Email & Phone Number

Wilmington, De, Us

Providing introductory information to new customers.Ensuring that customers are satisfied with products or services.Following up with clients or customers to check that they’re still satisfied with any purchases.Determining the quickest, most effective ways to answer a client’s or customer’s questions.Community Management by monitoring users’ comments, messages, and reviews to respond to inquiries, complaints, and problems quickly.Live Chat with customers answering questions. Troubleshooting common issues with a product or service.Manage all the company’s Social Media accounts (Facebook, Instagram, Pinterest, and TikTok).Evaluate online web content according to detailed criteria.Hootsuite, Later, or Meta Business Suite to schedule social media posts.Meta Paid Ads. Canva, Cap Cut, Photoshop, Photoshop Express, Lightroom, and other design apps to design social media posts.Create content using the company’s current products.Digital Photography, digital photo editing, video shooting, and video editing.Marketing Material for package inserts and logos for company merchandise. Researching current advertising trends.Determine what content will reach customers.Continuously improving by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the informationDevelop projects to create content.Publish digital marketing content online.

Kirkland, Washington, Us

Web evaluation using an Excel spreadsheetor an annotation tool.Review and rate web content, using a webapplication to support the measurement ofsearch data relevance.Evaluate online web content according todetailed criteria.

Kirkland, Washington, Us

Perform social media evaluation.Review and rate social media content using a web application to support measurement of data relevance.Evaluate online web content according to detailed criteria.

Manage and execute social media strategies across multiple platforms to enhance customer engagement and brand presence. Design and distribute a variety of digital marketing materials, ensuring brand consistency and professionalism. Analyze social media metrics and SEO data to inform and refine digital marketing efforts, resulting in measurable performance improvements. Maintain and update the company's website regularly, contributing to content creation and optimization for better search engine visibility.

Develop and implement a social media plan by conducting competitive analysis, selecting the appropriate platforms, setting benchmarks, crafting messaging, and identifying target audiences.Generate, edit, publish, and share daily content (original text, images, video, or HTML) for each home listing.Set up and optimize company pages within each platform to increase the visibility of the company’s social content. Proofreading all posts for new home listings. Design and mail out flyers, postcards, and campaign packages.Constant Contact and MailChimp for Email Marketing to prospective clients and past clients. Canva and other design apps to design social media posts.Assist real estate agents with the coordination and preparation of successful open house events.Prepare real estate documents, such as Dotloop and DocuSign.Create, design, and distribute real estate brochures.Handle advertising of the property online.Obtain information and public records about property for sale.Manage all the company’s Social Media accounts (Facebook, Instagram).Evaluate online web content according to detailed criteria.

Wilmington, Delaware, Us

Developed and implemented a comprehensive social media strategy, enhancing audience engagement and amplifying brand presence across various platforms. Produced and distributed a consistent stream of multimedia content, fostering community interaction and prompting measurable action from followers. Improved platform-specific visibility through meticulous page optimization, leveraging analytics to inform content strategy and drive audience growth.Manage Social Media accounts.

Wilmington, Delaware, Us

Training and development.Completing paperwork.Investigate customer's problems and find solutions.Handling complaints from customers.Communicate with customers via phone.Reporting to senior-level management.Delegating workloads.Customer Retention. Quality Control.Schedule next-day appointments.Discipline.Fill in when needed.

New Castle, De, Us

Identified opportunities to improve day-to-day functions and provided expertise for enhancements. Reviewed and researched new and existing schedules for high schools and computed the collected data into an online entry system. Researched and analyzed current stories and implemented social media forms (Facebook, Twitter, delawareonline.com) to generate a new class of followers. Drafted action plans, reviewed project status and proposed changes with direct management.

New Castle, De, Us

Team leader for over 7 years.Trained entry-level employees and junior staff members on database processes and operational procedures. Answer telephone, screen, and direct calls. Answered over 100 inbound calls per day.Take and relay messages. Provide information to callers. Email, answered multi-line phones, fax, copy machine and handheld digital devices.Enforced delivery and deadlines to customers and developed process workflows. Managed the processing flow and maintained the timely acquisitions of customer inquiries. Facilitated full implementation of high school entry data systems tracking. Executed proof of concept implementations to demonstrate its functionalities. Monitor and maintain office equipment.

Newark, Delaware, Us

Managed incoming communications, effectively routing calls to appropriate departments, ensuring seamless information flow. Coordinated the distribution and organization of surveyor plans, maintained meticulous company file systems, and provided professional-client reception services.

Business Administration Undergraduate Certificate, Business Administration And Management, General

Career Diploma, Web Site Design

Early Childhood Education And Teaching

High School Diploma

Attended, Sports Management

Google Digital Marketing And E-Commerce Certificate, Digital Marketing