Greg Lopez Email & Phone Number

New York, NY, US

Purchase, New York, US

New York, New York, US

• Leading a global team of 80 analysts and managers supporting the full life cycle of over 20 HR applications for 200,000+ employees.
• Lead the service rehearsal testing phase for our global implementation of Workday and established the Data Quality function within the Workday Data Services team.
• Responsible as the primary interface to our production services organization in partnering to improve our Service Delivery standards.
• Oversaw the functional reorganization of the operations team to realize greater efficiencies and increase our ability to support a global 24/7 workforce.
• Created a quality initiative to standardize operational support processes for all HR applications using the ITIL standards for IT Service Management.

Purchase, NY, US

• Responsible for the Enterprise Business Process Management platform used to interact with B2B Customers for change management and to drive higher customer satisfaction.
• Led the User Centered design team (UX/UI) to improve customer interaction and acceptance of process automation. Utilizing both in-house and third party consultants we facilitate design workshops that had a direct.
• Particular focus on Enterprise Customer Onboarding for MasterCard Online our B2B web-based customer portal.

Purchase, NY, US

• Led a team of experienced IT professionals responsible for the long term vision and execution of the company’s Franchise Information assets.
• Architected an improved Customer Profile Information data structure that is the foundation for an enterprise wide data repository which has facilitated numerous new business processes and increased the efficiency of.
• Worked across all business units at an executive level, promoting the use of Customer Profile Information and establishing Data Governance/Management processes including SLA adherence.
• Teamed with division leaders to plan and execute system and data capabilities necessary to support the long term growth of their business functions utilizing home-grown and off the shelf technology.
• Improved productivity and reduced costs through improved uses of technology. Utilized Six Sigma methodologies and collaborated with process owners to analyze and document process and system workflows.

Amsterdam, NL

• Supporting the Program Management office for the Joint Computer-Aided Acquisition and Logistic Support (JCALS) program with the planning of the relocation of their Network Management Center from Moorestown, NJ to.
• Performed procedural reviews of IT operations highlighting deficiencies in protocol.

Las Vegas, Nevada, US

• Designed and led an organization for the statewide operation of 35 personnel.
• Managed the construction, design, installation and startup of 2 data centers and 4 remote sites.
• Responsible for directing the daily operation of an advanced 24X7 Data Center and custom application support (network operations, system administration, help desk, change management, database management.
• Managed outsourced vendor contracts and was the driver for customer SLA support.
• Designed and had oversight over IT operations budget (~$5 Million annually).

• Responsible for the engineering and implementation of company and customer Data Center infrastructures.
• Created a hosted Microsoft Exchange e-mail platform to cost effectively serve multiple companies while effectively addressing security requirements.
• Designed and managed a high availability e-Commerce environment for large NYC transit organization. This included production environments as well as development and staging environments.
• Managed telecommunications and network outsourcing contracts.

Washington, DC, US

• Responsible for the efficient operation and security of the Data Center and network for 3,000-users across two geographical sites.
• Managed an outsourced Desktop and Data center support of 45 personnel.
• Led the web development team responsible for the creation of the first Naval Personnel Command web portal supporting the entire active duty, reserve, and retired Naval community.
• Responsible for a 35 million-dollar airplane and the welfare of a crew of 12+ personnel.

Master Of Science, Business Administration

Bachelor Of Science (Bs), Computer Science