Customer Service Representative | Chat Support | Order Entry
Enters book orders (US & ROW), journal subscriptions and free copies. Responds to claims from Authors, private individuals, large institutions (such as book agencies and universities worldwide). Processes credit card payment, reimbursement, invoicing and parcel tracking. Communicates directly to clients. Checking book availability, manuscripts and managing accounts.Duties also include:▻BP (Business Partner) account creation▻Ebooks (downloading, checking, and sending to… Show more Enters book orders (US & ROW), journal subscriptions and free copies. Responds to claims from Authors, private individuals, large institutions (such as book agencies and universities worldwide). Processes credit card payment, reimbursement, invoicing and parcel tracking. Communicates directly to clients. Checking book availability, manuscripts and managing accounts.Duties also include:▻BP (Business Partner) account creation▻Ebooks (downloading, checking, and sending to customers)▻Updating Addresses (UPS/Fedex accepted billing/invoice addresses)▻Proforma orders▻Exhibit orders▻Replacement copies (journals/books)▻Verifying defective copies (journals/books)▻Logistics (verification and inquiries)▻Bulk orders▻Contacting Editors▻Basic Online Service ▻Student Copies▻Rights and Permissions (use of copyrighted images, graphs, translations, and production) Show less