Matthew Gee Email & Phone Number

Portland, Oregon, United States

Issaquah, Washington

My role is to provide tier I/II support as lead of a dynamic helpdesk. This includes providing users with imaged and configured computers, tackling challenges ranging from email not sending to creating an entire InTune environment from the ground up, and having my ear to the ground to address user frustrations with technology.

Kent, Wa

My role is to provide tier I/II support as part of a dynamic helpdesk. We assist hundreds of different clients to troubleshoot PCs and smartphones, MS Office, email, printer connections, software, phone system configurations, and service outages. I also administrate Active Directory and Office 365 environments.

Issaquah, Wa

Originally hired as a summer intern to help with the ticket queue and work on special projects, I was asked to stay on until the end of the year. Tested and evaluated new demo technologies. Authored and refined numerous entries in the team knowledgebase. Became familiar with Windows Server 2003/2008/2012/R2, OneNote, SharePoint, remote desktop programs, troubleshooting MS Office, and maintaining inventory systems.  Built and deployed a free Linux image server that reduced computer… Show more Originally hired as a summer intern to help with the ticket queue and work on special projects, I was asked to stay on until the end of the year. Tested and evaluated new demo technologies. Authored and refined numerous entries in the team knowledgebase. Became familiar with Windows Server 2003/2008/2012/R2, OneNote, SharePoint, remote desktop programs, troubleshooting MS Office, and maintaining inventory systems.  Built and deployed a free Linux image server that reduced computer replacement times from days to hours.  Assisted with the transition from Exchange server to Office 365. Subsequently administered Active Directory Users, Groups, and their syncing with Office 365 accounts. Successfully configured, tested, and presented the Lansweeper ticketing system for approval. Show less

Auburn, Wa

· Diagnose and resolve computer hardware, operating systems, virus, and malware issues.· Replace hardware, including motherboards, CPUs, fans, HDDs, RAM, and optical drives.· Install software and operating systems.

Cologne, Germany

·Was mentally and physically prepared for every practice and game·Had the constant discipline to eat right and take care of my body off the court·Made quick decisions under pressure and effectively communicate them·Maintained a high level of respect and sportsmanship for my fellow athletes and opponents

Tukwila

·Related to every customer in order to find an appropriate product solution to their fit their needs·Retained extensive knowledge of a multitude of products·Kept my section clean, arranged, and accurately priced·Prioritized the order in which large quantities of product was stocked to the floor and faced for sales appeal·Organized overstock area of warehouse for ease of access and effective use of space

Network Administration And Security

Associate Of Arts And Sciences (Aas)