Geena Ahn Email & Phone Number

United States

United States

Jeju, South Korea

• Contributed to the development and marketing of the English Membership Club (Promom Kinder) that Parnas Hotel-Jeju Branch opened up in August of 2022.
• Taught and guided children from ages 4-9 yrs old (Korean age) in their English as a Foreign Language (EFL) exploration/development.
• Executed age-appropriate lesson plans for students with different learning abilities.
• Taught English social skills through many different kinds of play-based learning and hands-on teaching methods.
• Planned and led special classes each week for members who liked to challenge their English abilities.
• Led and trained new teachers.

South Korea

• Ensured that the reservations team achieved or exceeded monthly sales targets.
• Handled requests from guests, OTA companies, and domestic travel agents via phone and other platforms.
• Ensured booking information was input accurately into the reservation system, maintained and updated room availability on online booking platforms.
• Ensured that guests enjoyed exceptional customer service and had a memorable experience when visiting the resort.

United States

• Checked in guests, handled guest requests, and accepted reservations.
• Reconciled all accounts, processed bills, prepared paychecks, and did other clerical tasks as needed.
• Communicated pertinent guest information to designated departments/personnel

Berea College Trace

• Greeted guests, answered questions, increased merchandise engagement, and offered exceptional customer service.
• Managed financial transactions, operated cash registers, and balanced drawers.
• Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.

Log House Craft Gallery

• Led a group of 13 students in launching a new eCommerce website during the COVID pandemic.
• Directed meetings to train students on web design, photography, photoshop, product description writing, etc.
• Contributed to the development, planning, and completion of project initiatives.

Visitor Center & Shoppe / Boone Tavern

• Prepared monthly and year-end closing statements, financial documents, and invoices.
• Documented financial transactions by entering account information in the system.
• Maintained and protected operations by keeping financial/customer information confidential.
• Processed and recorded transactions daily, prepared reports and budgets, fact-checked, filed, and did other clerical tasks as needed

Craft Education Outreach Program

• Directed and trained coworkers and college students on how to make traditional Appalachian crafts such as weaving, broom-making, pottery, and woodwork (main focus was on weaving)
• Provided opportunities for schools and communities in the Appalachian region to learn the traditional crafts
• Created positive and rewarding client experience through warm and friendly customer interactions.

Berea College Student Life

• Office assistance work, monitored front desk, assisted alumni and guests, ensured the cleanliness of the building, set up/break down events, managed game rooms, and ensured proper storage of cleaning chemicals.
• Prepared flyers to inform students of on-campus events and meetings, posting bulletin boards to attract attention.

• Adjusted equipment and computer interface to print various-sized projects using different paper stocks.
• Sorted, verified, and staged finished work for approval, binding, and distribution.
• Juggled multiple projects and tasks to ensure high-quality and timely delivery.

Bachelor Of Science - Bs, International Business In Management & Marketing

High School Diploma

Kunming, China