Geeta Sila Prashad Email & Phone Number

Toronto, On, Ca

Toronto

Assisted customers at check out to ensure their experience was pleasant and expeditious. Processed cash, debit, credit and Airmile payments as per customer requests. Accurately entered coupons and gift cards as payment according to company processes. Manually entered unscannable items and updated Management accordingly to ensure items are scannable and automated inventory system is updated. Assisted customers with finding items for purchase, to ensure customers found what they were looking for. Assisted with price checks and discrepancies and provided clarification when necessary. Ensured customers cleared the entrance and exit areas to maintain social distancing protocols. Checked-in Metro employees for Covid questionnaire and provided gloves and masks.

Toronto

Supported the delivery of practical exams. Provided constructive feedback on communication skills, bedside manners, manual techniques, use of medical equipment and tools. Ensured all required articles were retrieved from the exam room. Recommended implimented process improvements to assist student learnings and progress.

Greater Toronto Area, Canada

Working experience in Terminations, Retirements, Buyback, Transfers, Disability Benefits, Leave Periods, Separation and Divorce, Broken Service, Combining of Memberships, and various types of estimates (NRA, EURD, deferred pension estimates, commuted value estimates, estimates with and without buyback or transfer in of service). Service delivery channels include inbound, outbound, secure email, LiveChat and cobrowsing. Used an emphatic to assist members on the aforementioned topics and transactions. Asked probing questions to ensure understanding of topics to facilitate an informed decision.

Greater Toronto Area, Canada

Planned and organized interviews with clients by phone and in person. Used empathic customer service skills to listen and gather information and answer questions regarding the census. Gently persisted to acquire data for the census with reluctant clients with persuasion and information.Planned roadmap routes according to client locales to ensure efficient and wide coverage. Accurately documented updates in the Collection Management Portal for efficient processing of cases and follow up. Accomodated adhoc and out of the box requests from clients and Team Leader to meet completion. Noticeable increase in efficiency and strategy as I quickly became comfortable with systems and processes. Supported teammates with follow-up cases to completion.

Toronto, Canada Area

Executed projects in the POS line of business. QA tasks included: resourcing, review of requirements, change requests and project documents, Master Test Plan preparation and review, determine test environment requirements and co-ordination, data prep of files for batch processes and on-line, HPQC used for test documentation, execution, verification, defect management and test automation for manual and automated Regression testing, End 2 End testing, Operational Acceptance testing and Post Implementation Verification, provided project status updates, and provided QA sign-offs to move to production.

Toronto, Canada Area

BMO, (Technology & Development) Toronto, Ontario 2007 – 2014SR QA Analyst & Team Lead, Commercial and Retail Lending, Client-Server, Telephony - 2007 - 2014Coordinated and managed entire testing cycles of medium to high complex applications using multiple delivery channels across various platforms, configurations and environments; applying quality processes and practices including SDLC, CMMI, defect lifecycle and testing methodologies Reviewed requirements, design, development and environment documents to assess QA impacts Developed and coordinated:- estimates - test strategies, test plans, timelines, QA activities and tasks- set-up of QA environments internal and external- test data across interfacing systems- code deliveries to QA environment- functional, SIT, regression, unit, UAT, E2E, shakedown tests - Collaborated in multiple project, team, partner and stakeholder meetings on a daily/weekly basis - QA project documentation repository on sharepoint. Used for the publication of the following QA documents – TLA, Test Strategies and Plans, Environment documents, Test packages, Results, UAT, E2E, Test Final Report, Sign-offs, traceability matrix, reviewed and final versions of documentation - defects in defect tracking systems - worked collaboratively with the Development Team, Project Team, Business Partners and QA Manager - Provided direction, feedback, coaching and training to build the capability of junior team members and contractors- Issued sign-offs on various platforms including mainframe, client-server and telephony

Toronto, Canada Area