Geert D'Eer Email and Phone Number

I gathered the degree of Initiator in 2016, with specialism in dressage and jumping.Besides this degree, I followed the after-course "horseback riding for people with a disability".

Portfolio management of industrial clients as well as international sister-companies on both sales as customer service level

Managing different outsourced customer service projects for multiple clients in telecom industry, consumer industry and airline operators. - overall responsibility for service delivery performance targets towards clients- overall responsibility for the project management internally- on-going performance improvement in operational management - people management (managing different teams of a total size of +200 employees)- client relationship management- international… Show more Managing different outsourced customer service projects for multiple clients in telecom industry, consumer industry and airline operators. - overall responsibility for service delivery performance targets towards clients- overall responsibility for the project management internally- on-going performance improvement in operational management - people management (managing different teams of a total size of +200 employees)- client relationship management- international project management. I am managing a (mobile telecom customer service) project operating both in Belgium as in an off-shore environment- overall management as member of the site senior management team Show less

Responsible for the Telemarketing department of Promedia with multiple sites throughout Belgium

Responsible for the 3 national contact centers of Belgacom Mobile in Flanders, Brussels and Wallonie as well as for the quality delivery of the outsourced partners