<> Director with 25 years of experience in fast moving industries<> Broad management experience : digital transformation, customer loyalty, customer experience, marketing, e-commerce, telesales, distribution strategy & operations and management consulting<> Extensive leadership experience in hierarchical and matrix organizations<> Master of Business Administration degree from Cornell University USA and Master of Commercial Engineering Catholic University of Leuven<> Telecommunications expert with 19 years of experience<> 3-lingual Dutch, French and English
Orange Belgium
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Director Product DeliveryOrange Belgium Jul 2019 - PresentEvere, Belgium- Lead the Digital Transformation program (since September 2018)- Lead a team of product owners, product managers, business analysts, project leaders and portfolio management
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Director Customer Engagement & E-CommerceOrange Belgium Aug 2017 - Jun 2019EvereResponsible for the consumer market active base & digital channels:- Digital channel management- E-commerce- Telesales- Big data- Customer lifecycle management- Loyalty program- Churn
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Director Customer Engagement & E-CommerceOrange Belgium Apr 2015 - Jul 2017Brussels Area, BelgiumResponsible for the consumer market active base & digital channels:- Customer lifecycle management- Customer journeys- Loyalty program- Digital channel management- E-commerce -
Director Customer Experience & LoyaltyMobistar Mar 2011 - Mar 2015Lead the transversal program to create a branded customer experience. -
Director Commercial OperationsMobistar Jul 2007 - Feb 2011Direct and indirect distribution management: commissioning, forecasting, contract management, ...Define roadmap and manage projects for commercial applications: CRM, SFA, order capture, commissioning, cash register, ...Integration of product launch in customer service operations -
Commercial Policies ManagerMobistar Jan 2002 - Jun 2007Distribution commissiongSales force commissioningForecastingManagement Reporting -
Commercial Program ManagerMobistar Feb 2001 - Dec 2001 -
ManagerArthur D. Little Jul 1995 - Jan 2001Management consulting in strategy & organisation and supply chain management
Geert W. Education Details
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Master Of Business Administration - Mba -
Katholieke Universiteit LeuvenCum Laude -
Digital Leadership -
Retail Management -
Global CemBranded Customer Experience Management
Frequently Asked Questions about Geert W.
What company does Geert W. work for?
Geert W. works for Orange Belgium
What is Geert W.'s role at the current company?
Geert W.'s current role is Director Product Delivery at Orange.
What schools did Geert W. attend?
Geert W. attended Cornell University, Katholieke Universiteit Leuven, Vlerick Business School, Vlerick Business School, Global Cem.
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