Geetha Devanga Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Cincinnati, Oh, Usa

• Managed and led the Consumer digital account opening team in the digital and agile transformation journey. Streamlined the credit card online application flow and implemented application process improvements to increase the pull through rates. • Facilitated extensive design thinking processes, user interviews and workshops to gather requirements.• Performed data analysis and improved process efficiencies while meeting stringent regulatory requirements.• Utilised strong analytical and research techniques to identify gaps and inconsistencies in the current process and developed user-friendly and cost-effective business processes.• Devised and authored concise and effective user stories.• Developed and prioritised the Product backlog, while managing stakeholder expectations.• Coached, mentored, and led a team of Product Owner/Business Analysts supporting the Consumer Digital organisation in its digital and agile transformation journey.• Configured and administered VersionOne as the team’s Agile management tool.• Built BA processes, managed new staff, created on boarding documentation.

Cincinnati, Oh, Usa

• Led several strategic and key initiatives in the commercial portal re-design program. Designed innovative, go-to-market solutions for integrated payment search functionality and reporting needs for commercial customers.• Handled requirements elicitation and business analysis for the projects.• Analysed user needs and software requirements to determine feasibility of design within time and cost constraints and documented the Business and Functional Requirements Document.• Developed and directed software system testing and validation procedures, programming and documentation.• Technical Consulting, Release Management and Technical Support.• Coordinated with client and team members.• Project managed & tracked, Invoicing, Effort Management, Milestone and Metric Reporting.• Co-ordinated with client team and business end users for critical functionalities. This involved proactive issue identification, co-ordination and issue resolution.

Cincinnati, Oh, Usa

• Defined and delivered a seamless process for maintenance and change management of business rules implemented using PEGA rules engine. Implemented an account acquisition solution for the bank’s strategic initiative of re-designing the consumer deposit products.• Conducted requirements elicitation and business analysis for various IT initiatives at the bank.• Defined a comprehensive workflow process for business rule change management using Pega.• Designed, developed and implemented business rule updates using Pega.• Provided a release independent change solution for business rules to enable quick turnaround time for go-to-market.• Provided recommendations for process improvements across IT initiatives

Springfield, Ma, Usa

• Led several key initiatives for life insurance and disability insurance policy acquisition teams. Established a comprehensive software release management solution for scheduling and delivering software releases across multiple non-production, production and DR environments. • Conducted requirements elicitation using Agile methodology with Business end users and SMEs• Defined Technical Architecture for application development• Designed and developed application end to end – GUI, Business Rules, Calculation logic, Reporting and Database.• Project managed & tracked, Invoicing, Project budgeting, Resource Allocation, Effort Management, Milestone and Metric Reporting.• Mentored team members and reviewed architecture, design, code and test plans.• Handled Unit Testing, System Integration Testing and Performance Testing of the Application• Handled release management using PVCS VM and coordinated the code release with different client teams working on the same code base.• Co-ordinated with client team and business end users for critical functionalities. This involved proactive issue identification, co-ordination and issue resolution.• Co-ordinated with various teams for development, issue resolution and release management.

Mysore Area, India

• Provided end-to-end quality assurance solutions to validate business and functional requirements for a complex Annuity Administration Application.• Conducted requirements analysis for validation of a complex annuity application• Conducted estimation and test strategizing for business rule validation• Detailed test planning and test case design• Conducted test data setup and Functional Test Execution• Conducted automation test execution using test-automation scripts• Conducted integration testing of backend database to ensure the data validation from all insurance and annuity administration systems (data warehousing)

Mysore Area, India

• Designed and developed solutions for the Life Insurance Administration application.• Handled requirements analysis for a Life Insurance Administration application• Designed and developed application end-to-end• Conducted Unit Testing, System Integration Testing and User Acceptance Testing support• Provided application Support post production implementation