Geetha Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Operations: Managing 90-member team and Oversee the day-to-day operations of a teamDaily and weekly calls with key customers to communicate about the projectsSelect team members who have a combination of strengths needed to achieve a particular goal.Create and implementing strategies that team members use to reach the goal.Delegate tasks to each team member based on their unique strengths and skill set.Offer training necessary to complete certain tasks to reach the… Show more Operations: Managing 90-member team and Oversee the day-to-day operations of a teamDaily and weekly calls with key customers to communicate about the projectsSelect team members who have a combination of strengths needed to achieve a particular goal.Create and implementing strategies that team members use to reach the goal.Delegate tasks to each team member based on their unique strengths and skill set.Offer training necessary to complete certain tasks to reach the goal.Provide regular support and encouragement to keep team members motivated and working toward a common goal.Create and distribute regular reports to management that show the progress of the project.Ensure resources are being used in an efficient manner.Customer facingDeveloping and sustaining solid relationships with key clients that bring in the most income for the company.Addressing and resolving key clients’ complaints.Acting as the main point of contact between key clients and internal teams.Supervising the account teams assigned to each key client.Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals. Show less

Chennai Area, India

Key Account Management:Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research key customer wants and needs Suggest solutions that answer clients needs and wantsEnsure the projects are delivered in a timely mannerServe as contact point for key customers and internal teamsResolve customers' complaints in an effective and respectful wayGather, report and… Show more Key Account Management:Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research key customer wants and needs Suggest solutions that answer clients needs and wantsEnsure the projects are delivered in a timely mannerServe as contact point for key customers and internal teamsResolve customers' complaints in an effective and respectful wayGather, report and communicate customers' feedback on the projectsMeasure, track and analyze key account metricsCreate reports for upper managementPrepare Weekly customer call agenda and PPTs for new Customer.Team ManagementManaging 25 member Team and set clear team goals and KPIs.Delegate tasks and set project deadlines and ensure daily updates to customers.oversee day-to-day teams' operation and performanceCreate a health and motivating work environment and atmosphereCommunicate with teams about their performanceMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsPlan and organize team building activities Show less

Chennai Area, India

- Making cold calls to the US,UK,EU companies and discuss about offshore services and our offerings - Responsible for generating quality leads- Identify potential clients, and the decision makers within the client organization.- Fixing up appointments for a Tele-con and a face to face appointment- Develop and sustain effective new business relationships with potential and existing clients in order to leverage and set up effective commercial deals- Present new services and… Show more - Making cold calls to the US,UK,EU companies and discuss about offshore services and our offerings - Responsible for generating quality leads- Identify potential clients, and the decision makers within the client organization.- Fixing up appointments for a Tele-con and a face to face appointment- Develop and sustain effective new business relationships with potential and existing clients in order to leverage and set up effective commercial deals- Present new services and enhance existing relationships & work with technical staff and other internal colleagues to meet customer needs.- Work with marketing staff to ensure that prerequisites (like pre-qualification or getting on a vendor list) are fulfilled within a timely manner.- Interacting with clients to understand their requirements [Until the project is delivered]- Conduct email campaigns & Follow up- Develop, implement, and manage business strategy- Complement the complete sales cycle- Prepare reports and maintain records of work accomplishments and coordinate the preparation, presentation, and communication of work-related information to the supervisor Show less

Chennai

- Make telephone calls to US prospects- Keep accurate and detailed records of calls made and results achieved- Understand and manage personal performance on a daily basis- Attend campaign briefings- Demonstrate a thorough understanding of our clients products and services and the objectives of specific campaigns- Maintain confidentiality- Act as a representative of the client and represent their interests at all times- Use company script guidelines appropriately and… Show more - Make telephone calls to US prospects- Keep accurate and detailed records of calls made and results achieved- Understand and manage personal performance on a daily basis- Attend campaign briefings- Demonstrate a thorough understanding of our clients products and services and the objectives of specific campaigns- Maintain confidentiality- Act as a representative of the client and represent their interests at all times- Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls- Provide feedback and input to script and copy development- Record details of opportunities and lead notes Show less

Chennai Area, India

- Making cold calls to the companies and discuss about offshore services and our offerings - Responsible for generating leads for UK, US, Australian market - Fixing up appointments for a Tele-con or a face to face appointment. - Up selling \​ Cross selling - Web research- Work with team to achieve sales performance targets - Oversee projects to completion

Bachelor'S Degree, Information Technology

Activities and Societies: Volley Ball Team, Sports Co-Ordinator,

Computer Science