• Arranged the scheduling and confirmation of appointments leveraging advanced proficiency in Gmail and Outlook, along with effective phone communication, enhancing customer service delivery.• Professionally welcomed clients, and suppliers and guided them into the integration of the company with regards to products and services.• Executed effective and efficient shipping of products and services ordered by clients in a timely manner.• Created quotes, contacts, invoices with the use of bookkeeping software Xero with attention to detail.• Posted bills from suppliers and conducted reconciliation with Xero using precise attention to detail.• Processed debit/credit transactions from online orders and invoices via Moneris, TD Bank, and Ucollect.• Revised and created spreadsheets and documents to organize information and keep a well-maintained advancedfiling system.• Conducted in-depth client support and account analysis using telephone calls and Outlook to optimize clientsatisfaction.• Prioritized high importance tasks to be able to meet strict deadlines and multi-tasked with lower priority tasks under fast paced environment

• Orchestrated the scheduling and confirmation of appointments leveraging advanced proficiency in Gmail and Outlook, along with effective phone communication, enhancing customer service delivery.• Welcomed guests with a professional demeanor, promptly assessed their needs, and guided them to the relevant department, ensuring a smooth visitor experience.• Oversaw a diverse team of crew members, facilitating comprehensive training programs to ensure adherence to industry standards and organizational policies.• Executed precise data management tasks utilizing Microsoft Excel and Google Sheets, contributing to the maintenance of accurate company records.• Managed the end-to-end procurement process for equipment and personal protective equipment, maintaining optimal stock levels to meet production demands.• Engaged actively in production meetings, utilizing Zoom and PowerPoint to disseminate information, and led the integration of operational changes across the crew.• Dedicated to maintaining high service standards, proactively addressed customer concerns, and instituted solutions to promote satisfaction and loyalty.

•• Delivered a welcoming experience for visitors, employing strong interpersonal skills to navigate inquiries and streamline office communication.• Demonstrated expertise in data administration by conducting high-volume data entry and database management using Microsoft Excel and Google Sheets.• Managed comprehensive logistics operations, overseeing the coordination, pick-up, and delivery of production items, optimizing supply chain efficiency.• Assessed and optimized the use of production spaces, implementing strategic layouts to maximize flow and capacity in line with project specifications.• Oversaw the controlled movement of crew members, ensuring secure and efficient ingress and egress during production hours.• Led the setup of COVID-19 operational spaces, ensuring compliance with health regulations and safety protocols at multiple locations.

• Exceptional video editing, video producing, and video directing abilities• Ability to create different logos and graphical designs• Manage social media account

• Executed supervisory responsibilities, maintaining a high standard of service and collaboration within the team environment.• Spearheaded the training of three new staff members, driving performance to achieve and surpass set sales targets.• Skillfully managed over 200 daily transactions on the POS cash register, demonstrating precision and a high level of customer service.• Conducted meticulous mid-day and end-of-day cash counts, ensuring financial accuracy and security.• Achieved a 15% increase in sales through effective up-selling techniques, contributing significantly to store revenue.• Acquired and maintained an extensive knowledge of store products to enhance customer engagement and satisfaction.• Addressed customer concerns with empathy and efficiency, providing solutions and alternatives that fostered positive customer relations and retention.

• Processing of POS transactions, including checks, cash and credit purchases or refunds• Provide superior customer care with regards to orders and maintaining updated store merchandise knowledge • Promotion of customer loyalty and consistent sales via excelling levels of customer service strategies and care• Provide customer complaint resolution with critical thinking, and problem resolution skills

• Diagnose and resolve router faults• Maintain and repair routers that have been returned to ensure customer satisfaction is met• Use critical thinking and analytical skills in order to inspect and test routers for success• Work in fast paced and intense environments