Geethu Krishnan Email & Phone Number

British Columbia, Canada

• Input skeleton bills into the system, ensuring that all critical information is input, entercomments regarding damages, shortages and ensure required signatures are present• Managed input and updates for BOLs and PODs. Generated and followed up on PODreports.• Track and update system information on shipments for agent delivery.• Assist drivers with preliminary paperwork information such as bill of lading, tripenvelopes, and border crossing procedures.• Verify the weight for all LTL loads and load trailers, ensuring that the number of boxes/shipments, weight, and dangerous goods information is correct and complete• Prepare manifests for trucks crossing from Canada to the US border and vice versa

Vancouver, British Columbia, Canada

Provided efficient customer service, receiving the Best Customer Service award forexceptional performance.• Ensure a positive customer experience by accurately and quickly fulfilling customerorders.• Handled cash and processed payments, maintaining a 100% accuracy rate in cashdrawer management.• Maintained clean and organized work areas, ensuring compliance with health andsafety standards.• Assist in training new employees when necessary.• Received the Best Customer Service award

Bengaluru, Karnataka, India

• Ensuring project scope documentation, workflows, and project plans are created and maintained/updated throughout the engagement cycle.• Successfully resolve any issues that have been escalated.• Monitor and report against SLAs/KPIs.• Monitor engagement teams’ productivity and support/guide as needed.• Managed projects using problem-solving techniques and solutions orientation, monitoring and evaluating process execution, trends, root causes, business performance, and business controls to ensure client satisfaction and achieve operational results.• Planned, trained, and enhanced existing processes and systems.• Served as the Subject Matter Expert (SME), providing training and mentoring tomultiple employees.• Prepared daily Work In Progress (WIP) reports and weekly USO reports.• Created Root Cause Analysis (RCA) for any service delivery misses.

Bengaluru, Karnataka, India

• Develop comprehensive project plans, including timelines, budgets, and resourceallocation.• Coordinate with designers, architects, and contractors to define project scope andobjectives.• Conduct site visits to assess project progress and address any issues.• Serve as the primary point of contact for clients, ensuring clear and regularcommunication.• Manage client expectations and address any concerns promptly.• Present design concepts and progress updates to clients.

Bangalore

Handled retrieving and sorting of assigned deficiencies in Arrow DQ.Search for document in Loan Image Viewer (LIV).Create assignment for the default loans which serve as a legal document by considering DOT & title Policy, post which it is sent to Recording county.Scrutinize and maintain the database of mailing address, property address of multiple borrowers.Enter the recording fees into HUD Fee Review tool to check if the borrower or seller has been charged any extra amount after the loan is closed.After the Evaluating and confirming the information on the Customer Contact Disclosure (CCD).Satisfy or waive the deficiency in Arrow DQ.Preparing and sending team’s daily performance report to Team Lead.Sending daily work audit report (individual basis) to Team Lead.

• Perform general office duties such as answering phones, managing correspondence, and maintaining office supplies.• Assist with scheduling meetings, organizing calendars, and coordinating office events.• Provide administrative support to senior staff and management as needed.• Assist with scheduling meetings, organizing calendars, and coordinating office events.• Assist in preparing monthly, quarterly, and annual financial reports.• Maintain accurate and up-to-date records of all financial transactions.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Finance And Financial Management Services