Geethu Agit Email & Phone Number

-Leading customer 360 initiatives at Unravel Data, bridging the gap between GTM, Customer Success, and Engineering teams-Program Management for multiple cross-functional teams, executing product roadmap and ensuring on-time releases-Collaborating closely with Pre-Sales, Account Management, Customer Success, Engineering, and Product teams to align efforts and deliver exceptional customer service-Spearheading the development of various pilot projects tailored to customer needs in… Show more -Leading customer 360 initiatives at Unravel Data, bridging the gap between GTM, Customer Success, and Engineering teams-Program Management for multiple cross-functional teams, executing product roadmap and ensuring on-time releases-Collaborating closely with Pre-Sales, Account Management, Customer Success, Engineering, and Product teams to align efforts and deliver exceptional customer service-Spearheading the development of various pilot projects tailored to customer needs in collaboration with the CTO-Fostered trust and kept engineering teams motivated despite tight deadlines, competing priorities, and heavy workloads by conducting regular 1-on-1s, providing feedback, and recognizing individual and team achievements. Show less

Kochi, Kerala, India

- Lead & defined the road map of a team of 80+ data analysts. -The data QA function was created from the ground up and integrated into engineering verticals. Established procedures for defining, monitoring, and carrying out quality control across our graph, platform, data partners, and client deliverables in collaboration with engineering leads.-A new Analytics team was established to closely collaborate with the Product for Market & Product research, Data Analytics, and Data Partner… Show more - Lead & defined the road map of a team of 80+ data analysts. -The data QA function was created from the ground up and integrated into engineering verticals. Established procedures for defining, monitoring, and carrying out quality control across our graph, platform, data partners, and client deliverables in collaboration with engineering leads.-A new Analytics team was established to closely collaborate with the Product for Market & Product research, Data Analytics, and Data Partner Evaluations.-Built a team to assist Marketing and Sales with lead generation, account management, and salesforce administration, as well as custom deliveries that require human interventions -Consistently delivered valuable insights to the CEO through weekly team presentations-Lead the group in devising the company’s DEI strategy in India-Was part of SOC team Show less

India

Cochin Area, India

Cochin Area, India

Bengaluru Area, India

Bangalore

During this period, I have taken a break from my career to be with my children in their early stages of life. I picked up several skills that are proving critical now. These include patience, perseverance, multi-tasking, and obtaining a larger perspective on everyday challenges. I have also tried to hone my sales/ people management skills by starting my own venture with a friend. We have established a small store of clothing for Baby Girls and have sold our merchandise through various… Show more During this period, I have taken a break from my career to be with my children in their early stages of life. I picked up several skills that are proving critical now. These include patience, perseverance, multi-tasking, and obtaining a larger perspective on everyday challenges. I have also tried to hone my sales/ people management skills by starting my own venture with a friend. We have established a small store of clothing for Baby Girls and have sold our merchandise through various online channels. While my partner took care of the creative side and sourcing, I have managed marketing, sales, and accounts. This has immensely helped me gain a new perceptive on the importance of digitalizing once business and new ways of lead generation, customer acquisition, and customer lifecycle management Show less

Kochin

Revenue Management for Kerala telecom circle( Mobile TV App )• Responsible for acquisition and retention of service provider for Mobile TV appcustomers through marketing and selling• Liasoning with regional content providers and owners (TV Channels)• Equipping service provider VAS managers and customer care team through detailedtraining of product and issue resolution process• Handholding service provider sales team (Post Paid and Pre-Paid) and monitoring thedesired… Show more Revenue Management for Kerala telecom circle( Mobile TV App )• Responsible for acquisition and retention of service provider for Mobile TV appcustomers through marketing and selling• Liasoning with regional content providers and owners (TV Channels)• Equipping service provider VAS managers and customer care team through detailedtraining of product and issue resolution process• Handholding service provider sales team (Post Paid and Pre-Paid) and monitoring thedesired sales number• SPOC for Kerala circle for every issue related to Mobile TV App of the Company(Idea, Vodafone, Airtel, TATA Docomo and BSNL)• Maintaining Relationship with the VAS Managers & keeping regular contact to get thepromotions done on daily basis for the circle• Ensuring customized promotions done through WAP push, SMS Push, OBD’s, USSD’s &tele calling• Preparing campaigns to have enhanced eyeball in coordination with content providerand service provider• Responsible for dashboard preparation & MIS to the respective VAS Managers relatedto revenue & new programs/service included in the Mobile TV App• Responsible for tracking the revenues for all operators & preparing presentationrelated to the product and sending the same to the VAS Managers for their reference• Responsible to get the customer complaints resolved (if any) in given TAT through thetechnical/operational team of the company• Testing Mobile TV App for all operators as & when required to check the feed quality• Efficiently maintained a growth in the revenue for all service providers’ month onmonth Show less

Responsible for managing Key Accounts, which include corporates and governmentcustomers• Managing the performance of sales partners and foot on street• Building the strategies and ideas to conduct sales campaigns, KIOSK selling andcorporate presentations• Providing end-to-end customized solutions to corporate customers by coordinatingwith both customer care and collection departments to ensure both customersatisfaction and additional business from the existing… Show more Responsible for managing Key Accounts, which include corporates and governmentcustomers• Managing the performance of sales partners and foot on street• Building the strategies and ideas to conduct sales campaigns, KIOSK selling andcorporate presentations• Providing end-to-end customized solutions to corporate customers by coordinatingwith both customer care and collection departments to ensure both customersatisfaction and additional business from the existing corporate account.• Special campaigns to enhance revenue through VAS Promotions, GPRS applications andhigh ARPU Products• Motivating and hand holding of sales partners and foot street to ensure betterperformance, quality of sales and low attrition.• Ensuring Budgeted Number of foot on street and sales partners on board, Monitoringon and off the field , Motivation & Training And Achieving Productivity Norms• Focused and structured approach for maintaining and developing good rapport withkey decision makers of corporate clients to enhance the business and to retain theexisting customer base and low churn Show less

Bengaluru Area, India

A Study about the Competitive Advantage of Metro cash & carry India in the WholesaleIndustry & An Analysis on Customer Satisfaction: done at Metro Cash & Carry Pvt.Ltd,Bangalore