Geffrey Gordon Email & Phone Number

Milwaukee, Wi, Us

Washington, District Of Columbia, United States

Houston, Texas, United States

As a Partner Experience Specialist at CollegeSpring, I Initiated, fostered, and maintained strong district and site relationships across a portfolio of partner sites that lead to strong program quality, student outcomes, and partner satisfaction. I was responsible for tasks such as creating implementation plans for each program, including change management activities for teachers, and calendar and lead conversations with each partner to map out programming and support to facilitate high quality programming. When it comes to instructional support, I served as an expert in CollegeSpring systems (e.g., learning management systems) and products to support teacher implementation at partner sites by creating readiness materials, fielding questions, exploring options, and recommending ideas for success. In my responsibility regarding cross functional collaboration, I contributed to the annual organizational goals through partner retention and recommending additional products and services when appropriate. This includes sharing data trends, anecdotal evidence, and learnings with the Product team to inform future product development and enhancement activities to ensure continuous program improvement.

Sonora, California, United States

The Recast Success Customer Success bootcamp advanced my skills in risk management, revenue retention opportunity identification, QBRs, and customer satisfaction.Core Curriculum included:Customer Lifecycle stages, cross-functional partnerships, onboarding and implementation planning, personas and lifecycle maps, customer education, No/Low touch strategies, pilots and upselling, voice of customer, storytelling with data, KPIs and Data Analysis, CRM software, Salesforce trailhead, Marketing automation, collaboration tools, Renewals and Negotiations.

Houston, Texas, United States

In my previous role as an ELA teacher and team lead, I excelled in mentoring and teaching students while also guiding fellow educators. I maintained and utilized detailed data to continuously refine instructional approaches, ensuring optimal learning outcomes. I regularly conferred with stakeholders, including administrators and parents, to collaboratively implement and modify educational objectives based on student needs and progress.Skills: Interpersonal Skills · Customer Relationship Management (CRM) · Time Management · instructional · Teamwork · Data Analysis · Teaching · Curriculum Development · Mentoring · Problem Solving- After school intersession tutoring program- Member of Tech committee club

Houston, Texas Area

- Team Lead of English Department- Cross functional collaboration- Project Management (Tutorial Program)Skills · Customer Relationship Management (CRM)/ Parent involvement planning · Time Management · instructional implementation · Team building and facilitating · Data Analysis · Teaching · Curriculum Development · Mentoring · Problem Solving

Greater Milwaukee Area

- Managed caseloads of 50+ students- Curriculum development for reading and math- Face to face meeting facilitation- Differentiated instructionSkills · Customer Relationship Management (CRM)/ Parent involvement planning · instructional implementation · Team building and facilitating · Data Analysis · Curriculum Development · Managing Individual Education Plan (IEP) caseloads

Greater Milwaukee Area

Tutoring students one on one in math and English language arts content areas. Working with middle school students to improve overall academic achievement. Collaborating with other tutors to focus on the areas of growth for individual students.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Kappa Alpha Psi Fraternity Inc (Alpha Theta Chapter), GEM (Generation of Educated Men),

Teaching Certification Acceleration Program, Special Education And Teaching

Activities and Societies: Kappa Alpha Psi Fraternity Inc.