Ensures availability of critical IT systems. Maintains up to date information assurance, event management, and incident management and responds to mission critical real-world events. Responds to inquiries regarding scheduled/unscheduled outages and software/hardware upgrades. Accepts calls and responds to organization and global DoD customers regarding problems concerning automated systems and services. Provides presentations, updates, and feedback on operations and planning issues to senior organizational leaders. Fills in critical 24X7 cyber watch officer on an as needed basis.

Contributing writer for Work of Honor. I write to assist transitioning military members, and often highlight the importance and rememberance of veterans, holidays, and provide continued assistance to those who make the transition to civilian life.

Information technology (IT) officer, knowledge management (KM) specialist, and policy writer/content editor. Program manager and technical expert for two critical IT systems, including Microsoft SharePoint, and a workflow/suspense tracking system. Policy writer and content editor for 206 organization-wide documents, impacting 3,000 global employees. Develops and creates forms using advanced software. Routes, tracks, and edits policies, and ensures approval at appropriate levels. Establishes IT accounts, advises and trains content owners, and consults in areas of integration across two large network domains. Facilitates and instructs 12 employee on-boarding classes per year. * Policy writer/content editor and forms designer for 216 products supporting 3,000 employees--improved processes and increased approval time by 70%.* Instructed 21 on-boarding classes for 650+ employees--elevated knowledge & increased collaboration in dynamic organization.* Resolved 172 technical work orders; boosted CEO's top priorities & improved business, workflow & technical processes.* Company lead to research, receive, and test new collaboration system; secured $5M in funding and guaranteed applications in place three months ahead of schedule--organization's first ever product.

Provides IT support in areas of maintenance, configuration, installation, and troubleshooting of desktop, laptop, notebook, printer, and multifunction devices. Sets up, maintains, configures, and troubleshoots IT systems within Windows environments. Prepares and configures standard desktop core configuration and responds to customer requests to ensure problems are effectively resolved. IT asset manager for 572 items valued at $29K.* Resolved 445 work orders ahead of schedule; managed end-user support for 140 customers.* Project manager for IT asset management account consolidation; ensured 100% accountability for 572 IT items; implemented efficiencies through consolidation and reduction of unneeded equipment.* Authored 55 how-to documents; provided on demand access to solve unit's toughest IT issues.

Executive assistant to the organization's Chief, Executive Officer (U.S. Air Force 4-Star General), Vice Chief, Executive Officer (U.S. Air Force 3-star General), Chief of Staff, and Chief, Scientist (SES). Organization's on-boarding course director, responsible for training and coaching of 2,600 team members. Led team of four & managed 17 administrative programs; provided policy guidance to diverse, global organization. Maintained accountability of a $1.1 million dollar travel & supply budget. Advanced proficiency in SharePoint, Microsoft Office, and human resource programs. Coordinated scheduling & travel arrangements for senior leaders. Authored and published strategic policies and completed detailed quality control of employee evaluations & recognition awards. Program manager for organization's staffing program (Task Management Tool).* Quality controlled and tracked 3,500 correspondence items--delivered unprecedented 95% on-time rates to higher levels. * Authored global staffing instructions; led collaboration across 8 organizations--guidance adopted by 5 DoD organizations.* Developed employee training instructions; identified 285 critical functions--prepared 4,000 military personnel to meet Congressional requirements.* Refined employee evaluation routing process; managed & quality checked 750 records--100% on-time rates.* Conducted detailed review of communications and security programs--received "Excellent" ratings on three inspections.Director of Staff Senior Non-commissioned Officer of 4th Quarter 2013 & 2014Director of Staff Senior Non-commissioned Officer of Year 2013

Executive assistant to the organization's Chief of Staff, provides administrative support and human resource guidance to 2,600 personnel. Directs suspense and workflow management, including data analysis directly impacting 1.2 global customers. SharePoint systems administrator; manages 525 sites and secure access to 45 gigabytes of critical data. IT specialist performing advanced help desk support functions, including setting up, maintaining, and troubleshooting a wide variety of hardware, software, and network support functions. * Revitalized on-boarding course; delivered training to 1,200--ensured employees were equipped to meet requirements.* Crafted SharePoint training for 24 employees; met 50% of mandated requirements--saved organization $8K in training costs.* Developed organizational SharePoint from ground-up; meticulous development of 485 sites--ensured 100% access within 3-month period.* Restructured employee pay process; secured access to 800 records--eliminated 45,000 paper records & improved access time by 98%.* Tracked 175 data analysis items; meticulously quality controlled and tracked--data shaped critical USAF level decision making.Director of Staff Senior Non-commissioned Officer of Year 2009Air Force Personnel Center Communications and Information Senior Non-commissioned Officer of Year 2008 and 2009

Manages team of 6, responsible for first and second tier computer support to 550 personnel. Configures, installs, and troubleshoots computer software and hardware issues. Manages 1,700 computer items valued at $3M. Evaluates, prioritizes, and assigns work requests to employees. Develops and implements training plans for eight personnel. Records manager; oversees 72 offices of record for compliance, and manages Freedom of Information Act program. Oversees postal operations for five units. * Orchestrated complex communications transfer for 92 employees across 4 organizations--ensured 100% connectivity for 3 computer systems--zero downtime over 6 months* Directed solutions to 3,000 computer problems--minimized customer downtime by 50% over 3 yrs* Mastered 125 technical programs; provided 24/7 computer support--rated 'BEST COMPUTER SUPPORT IN THE USAF"* Migrated 840 gigabytes of data; provided secure & on-demand access--reduced access time by 2 hours* Completed 100% inspections on 72 offices of record; provided invaluable expertise--exceeded USAF requirements by 3-months* Authored and delivered records management and SharePoint training; trained 250 personnel--exceed organizational requirements 4 months ahead of scheduleAir Force Communications Agency Communications and Information Professional of the Year 2006Air Force Communications Agency Noncommissioned Officer of the Year 2007

Responsible for administrative processing of 4,000 applicants into the Armed Forces, and accessing/shipping of 1,500 enlistees annually. Coordinates and confirms travel arrangements for enlistees, ensuring 100% accountability of applicants and safe arrivals en route to military basic training. Manages files room containing 2,800 applicant records, conducts enlistee interviews and security checks. Administers, scores, and processes the Armed Services Vocational Aptitude Battery Test (ASVAB) to 4,500 applicants annually in support of enlistment testing process. Routinely interacts with recruiters, and mentors enlistees on quality of life issues.* Maintained strict accountability of $250K airline and travel reservations; successfully transported 2,400 applicants to five military training centers--Inspector General ranked "EXCELLENT"* Delivered ASVAB entry test to 4,000 applicants; 100% accountability of test materials, zero test compromises--Inspector General ranked "EXCELLENT" and "BEST TEST SECTION TO DATE"* Meticulously led team of 5; quality controlled 2,500 applicant records--ensured medical, security, and personnel records 100% were 100% accurateMilitary Member of Year 2000 | Twice rated "Excellent" during Inspector General inspections

Senior executive assistant hand-selected to directly manage CEO (U.S. Army 3-Star General) schedule and key leader engagements in combat zone. Routinely coordinates with high ranking United States and NATO officials, and human resource manager in support of 2,500 personnel. Provides strategic level communications and interacts daily with Afghanistan senior officials. Performed 57 outside the wire missions, in support of financial operations in and around Kabul, Afghanistan.* Synchronized and planned 1,350 key leader engagements; ensured senior leaders were fully equipped 7 days/week--100% on-time rates* Executed organization's daily battle rhythms; led detailed 3-month reviews--directly resulted in improved Afghanistan security and training efforts* Processed and quality controlled 3,000 employee evaluations and recognition awards--exceeded U.S. Army requirements by 2 months* Developed electronic dashboard; placed financial data at fingertips of financial planners--improved daily support of $10.4 billion budget