Gefried A. Email & Phone Number

United States

-Acted as second level of support responding to customer inquiries received through facsimile, e-mail, telephone or other communication method and related to any range of FARO Products. Made inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements. Ability to handle high call volume and correspondence; multitask and escalated to Tier 3 as needed.-Followed up on open service inquiries to ensure that customers received solution and are satisfied with solution. Respond to and resolve complaints and concerns. -Familiar with standard concepts, policies, practices, and procedures within Faro's organization.

United States

Acted as second level of support responding to customer inquiries. Made inquiries to determine the nature and extent of problem and to isolate areas of concern. Identified causes of problems and provided solutions to customers. Structured solutions to suit user circumstances and level of competency.Processed quotes, customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system.Researched and determined customer accounting terms, proof-reading all legal documents (purchase orders), overseeing the invoicing and billing process by providing a customer with requested invoices.Follow up on open service inquiries to ensure that customers received solution and are satisfied with solution. Responded to and resolved complaints and concerns.

United States

Prepared regular activity reports to necessary individuals/departments.Supported and coordinated the operation of a department by performing multiple complex administrative,hospitality and technical duties, training support, event coordination, document/spreadsheet creation, andclassroom/facilities scheduling.Point of contact with external stakeholders, vendors, and various college employees in supportdepartment initiatives. Performed related research as needed.

United States

Self-sufficient and work in a fast-paced environment, Took 2570 calls between July and AugustIn top ten performers (280+ employees) for the month of July and August

Tampa, Florida

Read, analyzed, and summarized, every incoming and outgoing document from pre-suit through litigation. Main contact person in communication with third party vendors.Supervised the work product of pre suit legal assistants and ensured that they responded in a timely and appropriate manner. Ordered supplies for the office.

Located and interviewed witnesses Took statements from prosecution witnesses and wrote investigative memoranda summarizing results Conducted comprehensive criminal background checksAscertained what records and documentation were relevant to case and used subpoenas to gather necessary paperworkPhotographed crime scenes, measuring and diagramming scenes and creating maps and charts as demonstrative evidence for trialAssist attorneys in immediate trial preparation and resolve problems while the attorneys are in trialCoordinated defense witnesses by ensuring they are subpoenaed and able to attend courtInvolved in all aspects of case preparation including attorney consultations, plea negotiations, client meetings and strategy sessions

(Worked 40+ hours a week while maintaining a full course load) Oversaw restaurant, closely monitored safety of 120 daily guests and staff through execution of food safety standards and guidelinesLed sales growth, cost management, seeing weekly profit growth from $6,000 to $9,000Responded customer complaints, taking appropriate action to address concerns

Managed all bookkeeping functions, including accounts payable, accounts receivable, and payrollFixed and managed schedule of two physicians Managed funds and accounts of medical office and ensured bills were paid without delayMade deposits of $10,000 dailySupervised day to day functions of staff of 10-14, including receptionist and medical assistantIncreased efficiency and decreased patient wait time through improved new office procedures

Worked 40+ hours a week while maintaining a full course load) Took phone orders, made pizzas, cleaned bathrooms, swept and mopped floors, cleaned off countersDelivered pizzas to destination and received cash payments from customers

Fall 2013

Bachelor Of Arts And Science, Political Science

The Washington Center for Internships and Academic Seminars Washington, DC Law and Criminal Justice Program (Scholarship Recipient).

Bachelor Of Arts And Science, Political Science And Criminology

Associate Of Arts, History