Microsolutions, is a Cisco Premier Partner, VMware Solution provider and an authorised Netgear distributor for Sri Lanka and Maldives representing products and solutions such EMC, Meraki, Juniper, EMC2 storage solutions, Ruckus and Fortinet. The organization provides system integration and IT infrastructure solutions to leading corporate entities in Sri Lanka such as Chevron, Maga, ICBT, SL Army, Sri Lanka Telecom and Dialog. With turnover having grown more than 10times and a customer base grown by 52% during the last 2 years, the business excelled with a team consisting of certified technology engineers supporting customers 24/7 with their network related need.Responsibilities & Accomplishments;• Identified and acquired new business and negotiated multimillion rupee contracts with renowned clients such as Dialog, MAST, Sri Lanka Army, Sri Lanka Telecom, St Anthony’s group etc.• Developed client partnerships and customer profitability by providing continuous value offerings through creating awareness and application of visionary, strategic and tactical up to date/state of art solutions.• Overlooked and managed all aspects of total client solution/service life cycle – from concept propositions through to deliverables, follow up, and relationship management.• In charge of the commercial, technical, administration and organizational interests and presided over the organization’s day to day, month to month and year to year operations with profit and loss responsibility and instituted operational processes such as attendance systems, stock control, cash management etc.• Responsible for working closely with the firm’s partners and providing advice, recommendations and information to enable the firm to grow whilst maintaining its regulatory and other mandatory responsibilities.• Instituted ‘industry best practises’ such as a 24 hour Technical Assistance Centre (TAC) and Inbound Outbound Tracking system for service delivery.

Vxceed is a major system and solution integrator based in Dubai, U.A.E and with offices located in New Zealand, Dubai, India servicing eminent clientele such as Emirates Airlines, Unilever, Reckitt Benckiser across industries such as Airlines, Logistics Providers and Global CPG companies.Responsibilities & Accomplishments;• Effectively manage the service delivery teams • Manage both local and foreign and ensure key accounts for project delivery meeting customer expectations on time in full. This involves project planning, implementation and control.• Manage customer relationships with local and foreign customers, vender bases and channel partners including providing planning and training on products and services.• Communicate with head office (Xlerate Technologies based in New Zealand and Dubai) in order to ensure solutions and hardware products are delivered meeting local and foreign requirements.• Sales forecast and budget plans for the local channel partners.• Responsible for department budget and budgeting process.

Boral is Australia's largest building and construction materials supplier with operations in all states and territories. In Australia, Boral supplies concrete, quarry products, asphalt, cement, bricks, plasterboard, roof tiles, timber and masonry to build infrastructure, residential construction and commercial buildings.Key Accomplishments & Responsibilities:• Managing and supporting the in house service support team.• Trouble shooting of in house finance and credit software on Linux and Microsoft platforms.• Planning and implementing add-ons to the existing systems for improved usage.• Managing the Outsource Operations with HP and Linux LLC.• Planning and budgeting the annual cost for the IT department• Training new users and support staff on the existing software platform.

A sourcing arm for L Brands Inc (formerly known as Limited Brands Inc and The Limited Inc.) and their flagship brands Victoria’s Secret, Pink, Bath & Body Works, La Senza and Henri Bendel.Key Responsibilities:• Effectively maintained and managed the IT division with more than 120 users.• Managed and maintained 7 servers including routers and switches (windows 2003s, exchange 2003-2007)• Help Desk Administration involving coordinating and resolving all IT related help desk activities and problems using remote access\phone or physically on site and repairing laptop, desktops, and printers, servers, switches etc. • Managed network security at the corporate level (Virus Protection, Backups and Disaster Recovery).• Recognized necessary network improvements and report assessments to LTS and Mast Far East senior management • Managed & maintained the PABX/Voice system • Managed and maintained door access and security system. • Managed and maintained desk top\laptop on window XP, windows Vista, windows 7 platform• Provided IT related training to the in house staff and Mast vender base customers• Maintained and supported a range of end user devices (PDAs, Scanners, modems, BlackBerrys, Photocopiers etc.)• Set up audio video systems and configured them for high level meetings and trainings• Setting up of video conferencing system and maintained the system• Setting up and maintaining the Fast Fit video capturing software, equipment and studio.• Oversee and support the overall IT-related asset purchases for the Mast Far East. • Maintain a stock of all Computer/Communication accessories and peripherals.• Planning and budgeting the annual cost for the IT department• Maintained and built good relationships with venders, services providers and contractors to ensure smooth and quality service.

SRI LANKA PRESIDENT’S OFFICES - Primarily attached to the Sri Lanka President’s office divisions (Strategic Enterprise Management Agency) to handle one of the IT Departments.Key Responsibilities: • Proposed application enhancement and system development for smoother functioning of the department.• Provided technical and user support to group employees and IT technicians. • Coordinated and resolved all IT related help desk activities and problems using remote access\phone or physically on site• Planning and budgeting the annual cost for the IT department• Maintained and build a good relationships with venders, services providers and contractors to ensure smooth and quality services • Deployed and implemented Management Information System• Managed Mail Management Systems (ISA, Linux, Lotus notes) • Deployed and maintained servers on window server 2003 platform • Managed and maintained workstation/ laptops on windows XP • Implemented application distribution, handle user management• Managing Security - Virus protection and Backup up planning, Disaster recovery (Online\Offline) solutions through Microsoft Enterprise, Linux• Implemented the Inter Company Intranet, External Website (www.sema.gov.lk) • Managed and maintained the complete Local Area Network, Wide Area Network (using VOIP technology for internal data and Voice) and an E1 solution using a state of the art PABX system for external calls to be generated from one location, which helped reduce the origination communication cost.• Supported to provide solutions to government organization to optimize use of their IT infrastructure / equipment• Managed and maintained the office security access system and other security devises While working for the above, overlooked the help desk operations of 3 more companies;I. United Nations Colombo - Head Office. II. Red Cross Colombo - Head Office.III. American National College Colombo.

Key Responsibilities:• Managed sales division of computer servers (IBM,DEl), spare parts• Handled maintenance of customer’s servers, workstations, printer and the network (Routers, cables, opticals, Juke Box and other related Hardware). Provided trouble shooting at site. • Maintenance of Novell 3.12 application and a Windows NT 4.0 applications running on NT & Novell network. This also involved consultants to customers.

Key Responsibilities:• Planning and Implementation of the complete Lan and Communication system Analysis. Responsible for Implementing the Planned ERP system. I am also responsible for all Technological activities of the company and support functions, which includes user training and troubleshooting. Implementation of the HR Payroll & time attendance application. • Assistant Information Technology Manager • Managed the entire IT division, including the perpetration of annual budgets, proposals for application enhancements and system developments. Liaised with buyers and suppliers on contracts and Agreements. • Provided technical and user support to group employees and IT technicians. Enabled users to work from any computer through internet or through Wide Area Networks using remote access technologies and access deployment policies• Implemented and deployed Management Information ystems (ERP, On-Line production capturing system and Electronic Data Interchange system etc.), payroll, attendance capturing system ,CAD\CAM system, Accounting system (Accpac), Database management systems MS SQL 7.0\2000\Delphi\Access), Mail Management systems (ISA, MS Exchange, designed and implemented applications to be accessed centrally through Citrix and Terminal server technologies• Designed and implemented the complete Local Area Network, Wide Area Network (using VOIP technology for internal data and voice) and an E1 solution using a state of the art Ericcson PABX system for external calls to be generated from one location, which helped reduce the groups communication call cost by 40%

Key Responsibilities:• Primarily responsible in assisting computer sales• Was involved in troubleshooting for various vender applications and hardware. Provide consultancy to customers. Client list included the Sri Lanka Air Force, Gabo travels, Bank Of Ceylon, Ceyline group of companies, and North sales. • Was given an opportunity to be trained on troubleshooting and implementation of ATM machines.