Lead Synchrony’s identity management products and services governing the provisioning, modification, deprovisioning and certification of access.

Leads a global virtual team of 50 individuals that develop and engineer cloud-based identity-centric architectures across authentication, privileged management and directory technologies. Provides product management vision and roadmap across multiple IAM products leveraging the Scaled Agile Framework (SAFe). Deployed Okta SSO, Universal Directory and adaptive multi-factor authentication (MFA) for 400+ applications. Protects Synchrony's privileged accounts through privileged identity management (PIM) and privileged access management (PAM) solutions. Leverages on premise and cloud based solutions to maintain a centralized Unix LDAP and Active Directory.

Established a $5MM multi-year simplification program to consolidate GE Capital's active directory users & workstations into a single, global active directory environment. Drove accountability & active engagement across 150+ people within 29 global business units resulting in the migration of 31k users and their workstations to a new domain with 2% defect rate, while disabling 15k+ legacy accounts. Successfully completed testing of 1,425 applications, while remediating 450+ file and print servers to ensure 60k+ mapped drives worked after migration. Reduced login script client configuration settings by 60%, while reducing GPOs by 98%. Developed a self-service website to apply locally required client configurations. Improved security by reducing HPA groups by 90%, while maintaining least privilege access. Completed group un-nesting of 30k+ AD groups (640k+ membership changes) without impact providing complete transparency to functional owners of network access.

Led client management and health services for 250K+ PCs globally, growing the shared service by 29% over 2 years. This service included the packaging and delivery of 800 unique software titles resulting in 8MM installations annually. Led a team of 16 geographically diverse employees and 39 contractors to execute this $13MM service. Applied 40MM client patches with 98% of PCs having <1 missing patch in 14 days of release (15% improvement). Expanded client management support services to include Windows Update Service (WSUS) for 325K+ PCs, client management for 1,300+ MACs and a data backup solution for 32K+ users. Drove 13% cost productivity in the services' infrastructure, while reducing software delivery incidents by 20%.

Defined and implemented a global ITIL configuration management strategy for GE's infrastructure shared service organization, driving operations and data governance excellence across 60K+ managed infrastructure services, enabling successful and timely delivery of 185K+ incidents, problems and changes annually. Recognized a 78% reduction of high priority incidents impacting critical business operations over a 3 year period. Led a team of 10 geographically diverse employees and 8 contractors to execute this strategy. Assumed role of functional architect for GE Corporate's ITIL program, the world's largest implementation of ServiceNow. Executed a data governance strategy to ensure a single simplified data model resulting in a 68% reduction of configuration attributes across 6 CMDBs, while driving visibility of standard definitions, formats and communications across all ITIL process modules. Improved accuracy of 50K+ configuration management data attributes by leveraging automation from various authoritative sources. Strengthened configuration management data controls by deploying a control/verification process resulting in validation of 500K+ critical attributes, later adopted by ServiceNow as an industry best practice, integrating this capability within their platform.

Conceptualized and built new ITIL function to proactively identify, prioritize and mitigate operational issues impacting business critical processes. Championed the development of a standard capacity management process that proactively mitigated 11 capacity issues enabling the reduction of new server build work in progress by 80%+ and reducing the average cycle time by 72%. Designed and implemented a known error database (KEDB) that provided IT administrators knowledge of 245+ key known errors across 21,000+ infrastructure services, 36% of which were mitigated that same year. Implemented a relational ITIL enterprise Business Objects data warehouse driving service improvements from reactionary to data driven. Developed a standard customer SLA dashboard providing on demand visibility to key KPIs of service operations. Led an application monitoring service for GE Capital Americas and Europe (500+ applications across 135+ locations). Improved application monitoring penetration by 39%, while increasing capability through deployment of HP's SLM and BAC dashboard products.

Managed a team of 5 six sigma black belts to execute strategic process development and improvement leveraging lean and six sigma principles for GE Commercial Finance's IT infrastructure shared service organization (TSO). Partnered with GE Capital sales team to lead an "at the customer for the customer" initiative with Wachovia Bank focused on sharing ITIL best practices. Drove 100% six sigma greenbelt trained and tested across 100 employees. Digitized the DMAIC workflow providing increased functionality and reporting capability to govern six sigma projects later adopted by 3 additional IT quality organizations. Facilitated 8 lean action workouts to develop and improve ITIL service design, transition and operation processes for businesses to request and maintain IT services. Developed and managed the process integration plan to ensure a successful migration of GE Capital Europe infrastructure services to TSO support.

Mentored six sigma green belt projects and drove strategic process improvements for the IT infrastructure network operations team. Implemented cost effective and efficient call routing configurations resulting in $45,000 annualized savings. Ensured network circuit billing processes were in compliance with GE master service agreements resulting in $300,000 savings annually.

Completed four six-month rotational assignments across GE Capital, in addition to formal in-class coursework developing strong skills in information technology, finance, leadership and business operations. My assignments included:Project managing the first site-to-site VPN network installations in GE across 17 countries.Developing an exchange rates program for Oracle GL leveraged across the GE Capital businesses.Completing an audit of restructuring charges as a member of the GE Corporate Audit Staff (CAS), while developing standard training on restructuring principles.Driving IT infrastructure RTS reduction initiatives across GE Capital businesses.