Geisa B. Silva Email & Phone Number

Resourceful IT branch professional with excellent Project and Customer Experience, clear understanding of business priorities, Project life cycle and methodologies, ability to develop and implement áreas, programs, people and process-oriented, agile methodologies.Key strength and skills: - Leading Projects, Programs and Areas. - Expertise in Corporate practices, dynamic environment, cross-functional areas, internal streams, business excellence. - Experience on Projects for domain Industrial, Manufacturing, Pharma, Consumer, Retail, E-Commerce. - Project Management Practices, Change Management, Contract Management. - Project Life cycle. SLAs and KPIs. Agile. Scrum. Dashboards. Gap analysis, roadmaps. - Customer Experience. Enable Sales services (visits, executive presentation, RFPs, RFIs, Proposals). - Launch and implement internal areas and programs. Company integration. - Quality streams, methodologies, problem-solving. Audits. Process mapping, localization, transformation and institutionalization. - MS Office: Word, Excel, PowerPoint, Project, Visio, O365, Outlook, Teams, SharePoint. Trello. Bizzagi. EDI. - Risk Assessment and Management. Compliance: LGPD, GDPR, PCI, SOC1-2, ISO-27001, ISO-9001. - Leadership, Internal/External Communication. Multicultural experience. - Superior verbal and written communication skills.