Angela May Viola Email & Phone Number

-Evaluate business operations across multiple geographies where the client exists to identify risk areas for misconduct and fraud.-Review reports of suspected misconduct/fraud to determine the need for further investigation. Review and analyze workflows, internal dashboards, documents, and systems to identify trends, outliers and process gaps related to possible misconduct/fraud.-Train and manage team members in risk/misconduct detection and prevention techniques.-Maintain knowledge of current events and trends, in such areas as mechanisms of misconduct/fraud and techniques of system abuse.-Research or evaluate new analytical models for use in misconduct/fraud detection systems. Responsible for achieving reduction in losses through the implementation of advanced analytical models.-To carry out continuous improvement initiatives in the processes.-Manage and oversee LPT to ensure goals, objectives and SLAs are met.

Quality Assurance Analyst for Fraud and Risk Operations-Performs audits and quality assurance checking for various tasks including, but not limited to, checking player withdrawals anddeposits, monitoring account activity to detect possible fraud and/or bonus abuse, -AML and KYC and compliance background-Generates reports on a daily, weekly and monthly basis for gaming and transactions, manpower, AHT/SLA adherence, etc.-Conducts trainings and coaching sessions-Creates modules and handouts for new procedures being undertaken by the team. Key accomplishments:-Developed QA scoring and auditing structure for KPI-Spearheaded trainings and shortcourses for various processes-Content creation and moderation for wallboards (updates, events, announcements, etc)

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