Gelene Poderanan Email & Phone Number

United States

Sydney, New South Wales, Australia

• Coordinated funeral arrangements, including transfer of deceased, paperwork requests, and data entry in CRM.• Provided emotional support and guidance to families, answering inquiries about services and pricing.• Ensured seamless service delivery and handover to team members daily.

Greater Sydney Area

● Determines applicant requirements by studying job descriptions and job qualifications.● Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.● Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.● Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.

Sydney, New South Wales, Australia

● Process/handle bookings and enquiries in a timely and professionalmanner - within target handling times● Answer phone calls, respond to email, live chats, and social media● Provide clients/customers with the information to address enquiries● Deal and help resolve clients' complaints● Update the company's knowledge base and Help Center (as required)● Outbound calls and emails (as required)● Work on other duties as assigned

Auckland, New Zealand

♦ Provided assistance in billing matters by accommodating special needs such as delivering accurate invoices, processing payments for service renewals.♦ Responded to email queries in regards to their domain and web hosting services in order to maintain high customer satisfaction. ♦ Acted as one of their first contact with customers and clients by providing first-class customer service via phone and email.

Sydney, New South Wales, Australia

♦ Provided assistance to customers in finding a suitable pet sitter/ dog walker that will match their preferences. ♦ Also provided assistance with most of their administrative work which includes payment processing from manual to automatic processing. ♦ With Fetch Mad Paws I had gained my expertise in payment processing in using Stripe as their payment method. I have assisted them with the collection of uncollected payments from customers who had their card details expired/canceled.

♦ Completed weekly invoice runs including the review and revision of invoice worksheets and approval of invoices.♦ Tracks missing timecards and manually apply billing rules (e.g., shift differential, overtime, etc.) to ensure accuracy (Master Services Provider contracts)♦ Responded to inquiries and questions from internal and external customers via email, AMIE tasks in order to prevent escalated billing issues.♦ Coordinated pay cycle changes based on client needs, by coordinating with Client Contracts, Traveler Contracts, and Payroll teams to update AMIE and PeopleSoft♦ Acted as liaison between Billing and third party vendors by accommodating special needs and delivering accurate invoice in order to maintain up to date records and high customer satisfaction.

Philippines

♦ Managed card re-issuance for cards suspected of compromise. ♦ Provided customer satisfaction to ensure that customer's business was valued.♦ Utilized advance and recent knowledge of bankcard processes and procedures specific to Fraud Investigations and Recovery to ensure compliance and best practices are used.

Philippines

♦ Responded to customer questions and disputes, research and determine the root cause of issues, and suggest solutions to credit-related problems.♦ Reviewed credit reports, payment history, financial information, and industry trends to support exposure in order to effectively minimize risk and maximize sales.♦ Analyzed individual questions and provide an appropriate resolution.• Conducted proper analysis and verification to ensure data integrity.