I am a young professional with a deep knowledge of Customer Service and experience in American Enterprises focusing on Travel, IT Technology and Sales Management. Using World Class communication skills, I am dedicated to maintain high quality customer service standards in order to exceed customers’ expectations. Bilingual in Spanish and English, I have proven leadership abilities and troubleshooting skills. I would like to apply my analytical skills, business/travel industry experience and exceptional social science research training to an environment where they will make a significant impact. I am seeking an entrepreneurial atmosphere where new ideas are welcome and decision making is required.Specialties: • Deep knowledge of Native SABRE - GDS Functionality• Highly analytical thinking• Cultural sensitivity. Ability to build relations in multicultural settings• Persuasive speech on a World class / Professional level• Result-oriented, decisive and outgoing personality with ability to build confidence and trust, as well as identify key business issues• Fast learning, enthusiastic, and knowledge-hungry• Solid experience from contract and negotiations• Solid IT experience