Gem Calver Email & Phone Number

Toronto, Ontario, Canada

• Assisting with office events and board meetings
• Coordinated in-coming and out-going mail for distribution throughout the whole company
• Office ambassador, leading training for contract workers, welcoming new starters and assisting them
• Office supplies management, ordering stationery and kitchen supplies
• Liaising with clients and contractors via email, phone or face-to-face
• Supporting line manager with project scheduling & documenting

Surrey, England, United Kingdom

• Worked directly with the Regional Director to improve processes and create policies
• Organized the Audiologists workload, and assisted other staff internally when required
• Managed the daily general operations of the Hearcare department across 6 different stores
• Lead and researched audits for the company
• Corresponded with suppliers and patients’ queries with regards to products and services
• Communicated with patients directly, following up on and arranging their current and future appointments, fully assessing their personal experiences with the company

Surrey, England, United Kingdom

• Managed stock control and the input of confidential customer data
• Operational Lead for all the Outpatient Pharmacy clinics: Allergy, Hepatitis, DMARDs, HMBT, Maternity and Neurology
• Carried out maintenance of reports and company spreadsheets
• Responded daily to patients as well as other hospital staffs queries as and when they arose via phone, email or face-to-face interaction
• Held additional position of Audit Lead for the pharmacy
• Handled the training of new staff members, potential drug recalls and worked with the Clinical Lead to ensure policies were followed correctly

Alton, England, United Kingdom

• Worked closely with the pharmacists internally to uphold deadlines
• Handled patient queries via phone call and face to face
• Took charge of company banking and petty cash duties
• Key holder and trained up new staff, ensuring every member was following correct procedure
• Maintained repeat prescription requests and date checked stock on a regular basis
• Responsible for organising and making-up 100 patients’ dossett boxes (blister packs)

Alton, England, United Kingdom

• Key holder and in charge of the staff rota
• Managed the team and oversaw all transactions
• Held responsibility for the ordering and banking
• Trained new staff, ensuring they understood and followed the food safety procedures
• Provided excellent customer service whilst maintaining high hygiene standards
• Promoted in September 2015, from Team Member

Bordon, England, United Kingdom

• In charge of the dinner shift
• Silver Service trained
• Main barmaid
• Stock Check
• Served our customers to the highest standards
• Ensured work area was cleaned

Bordon, England, United Kingdom

• Worked on the Till
• Re-stocked the shop
• Cleaning

Level 2 Certificate, Principles Of Team Leading

Level 2 Certificate, Understanding Mental Health First Aid And Mental Health Advocacy In The Workplace

Certificate, Mental Health And Wellbeing Resource Pack Certificate

Certificate, Dealing With Stressful Situations

Certification, Resilience

Certificate, Safeguarding Children At Level 2

Certificate, Quality Improvement

Npa Qualification, Dispensary Assistant

Npa Qualification, Medicine Counter Assistants

Bachelor'S Degree, Graphic Design, 2:2

National Diploma Btec, Art & Design, Distinction, Merit, Merit

Key Skills, Information And Communication Technology At Level 3

Qualification, Adult Literacy And Adult Numeracy At Level 2

8 Gcses A-C Grades

Digital Applications At Level 2, Credit