Gem R. Email & Phone Number

Gem R. is a Senior Operation Engineer at MicroSourcing.

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  Senior Operation Engineer

  Microsourcing

  Aug 2022 - Present - Quezon City, National Capital Region, Philippines

  • Serves as a lead engineer for monitoring and remediation of all infrastructure equipment for different client environments.• Acts as the single point of contact of monitoring and troubleshooting issues from the alerts• Troubleshoot and resolve alerts triggered for any infrastructure and networking equipment• Communicate with all relevant teams and stakeholders to inform of the status of outages/alerts and making sure all parties are notified and aware of issues• Implement network, server and firewall policy changes based on client request and operational needs• Monitor a wide array of network equipment, servers and other infrastructure devices that include but not limited to: Routers, Switches, Servers, Firewalls, ISP Circuits, Wireless Access Points, Storage and Backup.• Manages the following infrastructure equipment and technologies: Routers: ISR 390x, ISR 38xx Switches: Cisco c3600 and c2900 series, Meraki Series, Dell, HP Firewalls: Cisco ASA, Palo Alto, Fortigate, Sophos, Meraki. Microsoft Server Roles: AD, DNS, DHCP Virtualization: VMWare, Microsoft Hyper-V Cloud: Azure Backup: Datto