Gem Tunley Email & Phone Number

London, Gb

London, England, United Kingdom

At Apex Hotels, I am responsible for managing all events and groups that come in for the hotel’s London properties. I lead a team in delivering high-level events for clients, taking them from initial proposal to end delivery to follow up, working collaboratively with multiple stakeholders across the organisation to ensure high-quality events and group stays.I am a key part of the Sales Management Team, managing forecasts and coming up with strategies to achieve a million pound budget across the London properties. I support other members of the team in their events, empowering and educating them, with a focus on developing them as individuals.Building relationships with clients is a key part of my role, cultivating positive partnerships to ensure return custom and build revenue year on year.

Southampton, England, United Kingdom

As the Events Manager at SUSU, I worked to plan and develop a varied events and entertainments offer for students, delivering all activity to a high standard in an accessible, safe and sustainable way. I also offered professional support for student-led events, giving advice and empowering them to lead their own activities. Working collaboratively with a variety of teams across the Students' Union and University, I ensured that all event activity aligned with SUSU's core values and their vision for the future that every student loves their time at Southampton.Working in the wider Southampton community, I looked for partnerships to create opportunities for students, seeking out chances to collaborate on activities and enhance the student experience.It was my responsibility to ensure that events were delivered safely, in line with SUSU values, current legislation and any additional regulations, completing risk assessments for all activity. I also acted as a Duty Manager for the Students' Union venues on specified shifts.

Southampton

In my first corporate events role, I worked within a small events team, supporting them in delivering a high quality portfolio of events. I helped with the planning and management of these events, including assisting with managing the events on the day. Other responsibilities included:- Redesign, development and maintenance of customer-facing web pages- Maintaining various internal events pages and engaging with events planners across the university to gather information about their activities in order to support and promote them.- Managing social media channels for our team- Collating analytical information to measure the success of our events

Southampton

As an Assistant Manager I helped with the day-to-day running of the business, including cash management, resolving issues that occur during shifts and prioritising the needs of the guests, while upholding the exacting standards of Brewhouse and Kitchen. I held three positions with additional responsibilities. The first is as the Events Co-ordinator where I oversaw the process from the point of booking through to the execution of the day of evening. This included liaising with guests to ensure all requirements for events are met, by assigning the correct location, setting up the venue, booking entertainment and finalising food options, as well as being present at the event to rectify any problems quickly and effectively. This went in conjunction with my position as Social Media Champion, which required scheduling daily posts promoting relevant areas of the business on a variety of social media platforms, creating a monthly positing schedule and keeping the guests informed about any public events well in advance. Finally, I was an In-House Trainer, responsible for training new members of staff, ensuring deadlines for both online and in-house training were met and keeping the current team progressing their skills, so service is of a consistently high standard.

The Six Bells, Thame

In this role, meeting and exceeding the standards required of Fullers' employees while providing a high level of customer service was paramount. I developed strong communication skills while liaising with staff members of different levels. I was full trained on Fullers' till system (Aztec) and successfully completed the necessary training courses, including First Aid and APLH training.

High Wycombe

I supported the Principal in preparing for shows and liaising with parents teachers and children. I created various collateral documents and was responsible for securing advertising opportunities with local businesses and schools, and producing marketing literature.

Henley And Marlow

I led classes for children aged 3 - 6 years, developing their skills in drama, dance and singing. Including planning weekly lessons, preparing children for performances and developing talent in young performers while supporting those who needed extra help.

Bachelor Of Arts - Ba, Music, Second Class Honours (Upper Division)

Activities and Societies: Southampton University Showstoppers (Musical Theatre Society) and Southampton University Performing Arts..

Education record

- 4 A Levels graded B in Music and English Language, C in Maths and Theatre Studies - 11 GCSEs graded A* - B (five A*s, two As and 4 Bs).