Ensures safety, conducts screenings, and maintains order during events. Respond to incidents, enforce policies, and assist with crowd management. Collaborates with staff and law enforcement ensures a secure environment for attendees.• Ensure the safety and security of patrons, staff, and performers during live events.• Monitor entrances, exits, and crowd flow to prevent unauthorized access and maintain order.• Respond promptly and appropriately to incidents, emergencies, and disturbances, always maintaining composure and professionalism.• Enforce venue policies, rules, and regulations to ensure a safe and enjoyable experience for all attendees.• Assist in crowd management, including directing and guiding attendees during ingress and egress.• Collaborate with venue staff, event organizers, and local law enforcement to coordinate security measures and effectively address any security-related issues.

Fostered and nurtured new and existing business relationships while providing direct connection with greater Microsoft that expanded sales of resources, partners, and devices.• Increased pipeline for Microsoft Dynamics 365 by 15% through identifying and qualifying new opportunities in Southern California educational institutions.• Increased revenue by 5% in multiple customers through virtual workshops, support and deployment of business apps and devices, and device refresh.• Earned Microsoft 365: Fundamentals Certificate.

Web Sales Support agent for Office.com, Microsoft.com, and Microsoft Education. Humanized online shopping experience, supported customer navigation through the site, and provided technical support for Office applications.• Influenced commercial web conversion and revenue by using Dynamics 365 to build opportunities in the pipeline.• Consistently met high customer interaction of over 13 customers daily using RAVE and LIVEPERSON chat services.• Maintained above average customer satisfaction score of 4.1/5 rating in Office support.• Followed the “Go to Green” plan and successfully moved our HUB to over 4.5 customer satisfaction.

Microsoft Store representative responsible for engaging with customers on the latest of Microsoft products. Products included Surface, HoloLens 2, Virtual Reality, Xbox, and the newest technology trends. • Built strong relationships with enterprises and small businesses by providing in-depth assistance with products and sales.• Maintained a 60% contribution for business versus consumer revenue every quarter.• 90% of customers gave high positive reviews on Personal Training and Office workshops.• Administered workshops and followed up to ensure customer satisfaction.

Conducted surveys that encompassed the experiences of individuals in areas such as customer service, employee involvement, hospital stays, and political polls. Managed high call volume with tact and professionalism.• Met or exceeded service and quality standards every review period.