- Checking the availability of accommodation for the Guests’ desired travel dates;- Assisting Guests in processing payments and sending confirmation details to customers;- Sorting out any issues that may arise before or after the Guests' stay;- Answering any questions Guests/Owner might have about the properties, booking, and payment process;- Providing support to Guests who may need to amend/modification or cancel a booking;- Follow up with Guests/Owner to ensure that their issues are resolved;- Respond to guest inquiries in a timely and accurate way, via phone, email or chat*Achievements and skills gained:- Excellent problem-solving skills, multi-tasking, and time management skills;- Strong organizational, analytical, written, and verbal communication skills;- Self-motivated and able to plan own work.

- Using data provided by marketing team to pursue promising leads with persuasion and persistence.- Making daily, weekly and monthly reports.- Analyzing customer insights, and classifying customers into groups: potential or prospective customer.

- Introduce, consult products and answer customer's queries.- Content creator for the website- Sell salt-water pearl for Foreigners and Vietnamese at the Shop. The highest sale that I reached was about 75.000 USD for 1 month.*Achievements and skills gained:- Negotiation skills.- Observe, learn and catch customers's taste well.

Subtitle translator for the cartoon.- Translate subtitles from Spanish to Vietnamese.- Translation time: 1 hour/episode (30 minutes/episode.)