-Operational management: Intake Process in IPI (Incentive Program and Intake tool), manage partner inquiries and communicate intermediate results.-Building the business case with the local business owner and generate the financial model with local GPS Controller.- Driving attendance Worldwide Partner Incentive Readiness sessions.-Monthly report summarizing partner incentive spent and delivered training activities.- Reviewing and sign-off the payment files.- Attending and presenting during the Partner Investment Review Board.

Global Partner Services. Giving support directly to the PDM. -Support for wholesalers and their resellers.-Promoting the development and digital transformation in small and medium-sized Companies.-Supporting the business lines in SMB segment: MWP, Dynamics 365 and Azure-Managing renewals and Cloud Migration.-Creating Purchase Orders.-Supporting wholesalers in the Surestep program.-Organizing and supporting events with wholesalers and partners.-Supporting partners through the ECIF program.

- Providing consultative support / troubleshooting to sales reps and other departments of the Company. - Updating and downloading of masters in the ERP of the company.- Processing orders and billing.- Managing cases and incidents.- Tracking customer service KPIs and metrics.- Maintaining financial accounts by processing customer adjustments.

Payment specialist in the Events Department, having the following duties:- Handling payments: HCPs, HCOs and commercial vendors.- Reviewing contracts, invoices and all other supporting documentation needed before processing payments.- Accurating assignment of GL accounts, internal orders and cost centers.- Logistic platform: Material master data maintenance, shipment and control of materials.- Administrative duties.- Managing supplier registrations and modifications using SAP.- Maintaining direct and constant contact with salespeople and customers.- Proactivity in resolving incidences.- Involved in finance closings.

- Processing orders and transactions.- Managing orders, transportation, and distribution to provide goods and services.- Resolving customer issues and troubles. - Handling customer complaints.- Tracking customer service KPIs and metrics.- Maintaining financial accounts by processing customer adjustments.- Recommend potential products or services to management by collecting customer information and analyzing customer needs.