Gemalyn Asaja - Manlincon Email & Phone Number

Philippines

AUS & NZ▪️Maintaining an accurate and up-to-date contract register via SharePoint Contract Manager.▪️Monitoring register for expiring contracts and providing updates to relevant teams.▪️Preparing Contract Checklist, Engagement Form, and Terms and Conditions documents as requested by internal Managers and saving both initially sent and employer-signed contracts in their respective SharePoint folders.▪️Emailing and sending employers with the new contract to sign, including follow-ups until it is signed.▪️Relaying the requested employer’s mark-ups to the Terms & Conditions document to the CEO to seek review and approval and monitor the progress through the approval chain.▪️Maintaining a precedents document and ensuring updated with the latest acceptances.▪️Managing internal stakeholders' countersigning of contracts in line with delegation authorities and activating them in the contract register once approved and countersigned.▪️Sending the final and countersigned contracts to the employers and saving them in the employer’s SharePoint folders.▪️Updating CRMs and MS Teams Lodgment Chanel as required.▪️Handling and resolving contract-related raised tickets in Freshdesk.▪️Providing end-of-month reports to the internal stakeholders related to contracts and setting up monthly meetings and catch-up calls.▪️Creating process documents relating to Contract Management.

Philippines

Support Member Executive Services - North America Region▪️Handled the recording of the booked appointments of Account Executives, and BDRs, and the sending of outcome reports.▪️Mainly focused on sending contracts for new and existing clients (Equipment Rental Agreement, WFH/Remote Addendum, and Revised Contracts)▪️Resolved submitting tickets about Leads & Opportunities, client reassignments, and other related matters.▪️Recorded daily sales activities, client’s team member commencements, attritions, etc.▪️Calculated monthly commission/incentive reports of Account Managers and Accounts Executives and relayed them to the Payroll Team for crediting.▪️Provided support to the Marketing Team relating to Client Referral Reporting.▪️Prepared weekly and monthly reporting of Data Conversions, Account Executives’ and Account Managers’ scoreboards, Client lists, and other reports to the company’s Directors, Executives, and Founder.▪️Took care in responding to inquiries, concerns, and requests sent to the Sales Ops Team mailbox via Microsoft Outlook.▪️Extended assistance to the Recruitment Team in lodging hiring roles in the Hiring Manager Portal and monitoring posted roles' statuses.

Central Luzon, Philippines

Pampanga, Central Luzon, Philippines

Sprint now part of T-Mobile (Voice)▪️Handled 3 lines of Business - General Care, Employee Account, and Team of Experts▪️Received an extreme number of inbound calls and provided outbound calls for follow-ups and escalations.▪️Dealt with discussing the breakdown of bills, postpaid plan, taxes and surcharges, phone lease agreement/installment billing, international services, making an appointment, taking payments, setting up payment arrangements, reverse payments/refunds, submitting a case, filing insurance claim options, and terms and conditions, etc.▪️Addressed indirect, third-party, corporate/retail store employees’ different concerns related to the sprint account, including but not limited to sharing product knowledge and account processes.▪️Handled employee referral concerns, mostly regarding promotion offers, etc.▪️Full assistance in sales-related concerns including processes for upgrades, adding a line, new account requests, port-in/out requests, phone returns, item exchange, and tracking of orders, etc.▪️Familiar with the cancellation request process, particularly in phoneline service cancellations.▪️Dealt with providing technical support assistance, equipped with problem solving strategies, decision- making, multitasking, adhering to confidentiality, and building rapport.

Dagupan, Ilocos Region, Philippines

Home, School and Office Supplies Department▪️ Provided maximum supervision in the day-to-day operation of the whole department and kept a well-organized and productive working environment.▪️Ensured dynamic and enough manpower to maintain utmost customer satisfaction and well-engaged employee-management relationship.▪️Dealt with checking purchase orders from prospected customers and other financial-related tasks that aimed to provide effective strategies to transcend sales quota.▪️Handled checking orders received in the warehouse and those needed to be given to other branches.▪️Anticipated proper communication with all suppliers for a well-structured business plan and to attain realistic and long-term achievable goals.