Gemese H. Email & Phone Number

As Founder of DiscoveryIntent, my vision is to enhance the virtual call center industry by integrating cutting-edge technology with a strong emphasis on empathetic customer service. Our core values revolve around creating a supportive and inclusive environment for our team, ensuring they’re empowered to deliver exceptional service.We’re geared towards providing versatile services like inbound calls, appointment setting, and chat support, primarily for the retail and e-commerce sectors. By prioritizing personalized and efficient customer interactions, we aim to redefine the role of customer service in business success.I’m eager to connect with like-minded professionals and explore opportunities that drive innovation in customer support. Let’s transform customer service into a standout aspect of your business together.

As a Provider Relations Specialist, my role involves maintaining and enhancing relationships between my organization and healthcare providers. I am responsible for onboarding new providers, addressing their inquiries, and ensuring compliance with regulations. My focus is to foster positive communication, negotiate contracts, and collaborate to improve the quality of services provided to patients. Additionally, I may analyze data, identify areas for improvement, and implement strategies to optimize network performance and provider satisfaction.

As an IT Support Technician for Amazon, my role was to provide technical assistance and support to Amazon employees and customers. I was responsible for resolving hardware and software issues, troubleshooting network problems, and assisting with the setup and configuration of computer systems. My expertise was crucial in diagnosing and resolving technical problems efficiently, ensuring minimal downtime for operations. Additionally, I was involved in maintaining and updating IT equipment, as well as providing training and guidance to users to optimize their technology experience. My role played a vital part in keeping Amazon's IT infrastructure running smoothly and contributing to the overall success of the company.

As a technical recruiter for the trucking company, I was responsible for identifying and hiring qualified candidates to fill technical positions within the organization. I utilized my expertise in talent sourcing and screening to attract potential candidates with relevant skills and experience in the trucking industry. Additionally, I collaborated with hiring managers to understand their specific needs, conducted interviews, and evaluated candidates to find the best fit for the company's technical roles in the past.

Education record

Education record