Gemilè Mandegari Email and Phone Number
Professionista in ambito Turistico-Alberghiero con capacità organizzative, di pianificazione e coordinamento di progetti e persone, con spiccate doti customer oriented e propensione all’ascolto degli altri, che mi hanno guidato e permesso di fare un buon lavoro anche come Sr Associate e Team Leader, volto alla coesione del team, allo spirito collaborativo, unito al costante coaching delle risorse: ritengo sia fondamentale creare un luogo di lavoro dove tra colleghi si faccia squadra, al fine di raggiungere gli obiettivi comuni! Estremamente sensibile ai temi del benessere psicofisico e della sostenibilità ambientale, grazie al supporto di un meraviglioso network di persone specializzate, porto avanti il progetto di sviluppo di eventi legati alla sensibilizzazione e promozione al prendersi cura di se stessi e dell’anima del Mondo 🌍 che ci circonda! Come referente PlasticFree partecipo alla sensibilizzazione nelle scuole.Inoltre, dedico tempo alla mia formazione in discipline olistiche, poiché credo che prendersi cura di se stessi sia la chiave per vivere in serenità e consapevolezza con l’ambiente circostante. Appassionata e piena di entusiasmo, con la mia esperienza e competenze trasversali, sono pronta a rimettermi in gioco in nuove sfide che possano darmi l’opportunità di rafforzare le capacità pregresse e soprattutto, migliorare ed acquisirne di nuove per una crescita professionale e personale. COMPETENZE CHIAVE Comunicazione e relazioni interpersonali - capacità di proporre idee, progetti con una comunicazione chiara, senza dimenticare il rispetto, l’umanità e l’empatia; Competenze Organizzative, Gestionali e Decisionali – Decision Making - attività utili nel portare a termine gli impegni in autonomia, nel rispetto delle scadenze e con orientamento al risultato; Problem Solving ed Emotional intelligence; Leadership - capacità di porsi come capo, guida e punto di riferimento per il team, creando consenso e fiducia all'interno di un gruppo di lavoro, talvolta coinvolgendolo generando un brainstorming efficace; capacità di coaching individuando le potenzialità personali e professionali dei componenti del team e le prospettive di crescita al fine di guidare il team verso il successo; gestione delle risorse identificandone le responsabilità. Teamwork - spirito di squadra, capacità di supportare il team, collaborazione. CAPACITA’ PERSONALI Entusiasmo, passione, creatività, capacità di immaginazione e di essere resiliente; Propensione all’ascolto degli Altri; empatia. Precisione, scrupolosità, attenzione al dettaglio
Elastichotel
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Distribution ManagerElastichotel Apr 2023 - PresentMilano, Lombardia, ItaliaIn this role I am responsible for optimize the distribution strategies for the properties within Elastichotel portfolio, liaising with our revenue team to set up OTAs, channel manage and third-party sellers. Main activities are: Use of different channel managers, booking engines and OTAs platform for API integrations, overseeing new product uploads and existing product updatesonboard new hotels with approved OTAs and other distribution partners supporting their retention through smooth onboarding process ensure content, rate, and availability accuracy and competitiveness on the sites to maximize booking conversion and actively act on all providers (channel managers and booking engines) to enhance productivityensure that our partners are provided with any assistance required to enable increased sales opportunitiescollaborate with revenue team to develop and implement a comprehensive distribution strategy that aligns with the hotel's revenue goal and monitor the performance of distribution channels manage relationships with OTA, Wholesalers and other distribution channel providers to meet and exceed sales targets.manage operation troubleshoots manage responses to satisfy hotel partner needsprovide ongoing input to revenue team in developing effective and scalable solutions to improve process efficiencies -
Sustainable Event & Unexpected Travel Experience PlannerAutonomo Mar 2021 - PresentLombardia, ItaliaDesign and development of holistic and sustainability event with a focus on creatingemotional experiencesComplete management of the event organisation: from planning to Partnership selection, through to the realisation and detailed development of the programme.Collaboration with suppliers, press and media offices to ensure high quality services andparticipant satisfaction
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Senior Customer Support Specialist / Account ManagementExpedia Group Dec 2020 - Mar 2022Milano, Lombardia, ItaliaTeam support & quality check, measuring the way our service agents communicate and deliver service to our customers.Account management and sales support Coaching new hires and junior agentsPromote excellent partner relations by handling accurate responses with a positive attitude and service behaviourBe highly effective in handling multiple project at a time Work efficiently towards daily targets and team metrics and focusing on continuous improvement Provide project support in other tasks as assigned day by day Deliver excellent partner experience and be committed to resolve queries the first timeRespond to inquiries or request in inventory management, data entry and training using SalesforceProactively call lodging partners to resolve any anticipated future issue Providing partner self service support and maintenance by educating the relating function of the softwareFlexible and willing to defined procedures and performance expectations directed by my ManagerAdministering accounting related processes, including accounts payable inquiries from lodging partnersBuilding new or updating existing content/photo s information Verify that the website has accurate information on properties and pictures of all Italian accommodations Collaborate with Sales & Marketing Management teams and internal teams to handle critical and complex partner issues using Trello and Slack as well as platform Zoom Handle and Onboard new hotel acquisition by creating content, photos, products, promotions as well as training for hotel partners about tools and processes that will optimize their productivity on our sites brans -
Interim Team Lead, Customer Support SpecialistExpedia Group Mar 2019 - Nov 2020Milano, Lombardia, ItaliaTeam coordinatorAssist my Manager in helping agents mantain their level of performance and identify opportunities area for agents training Measuring the way our service agents communicate and deliver service to our customers while performing evaluations on each channel based on our Service Guideline and Guiding Principles. Support Lodging Service agents with an overview of current SLAs.Analyzing and reporting quality scores and operations data to identify trends and improvement.Action and monitoring cases volumesProvide assistance to agents responding to critical or complex lodging partner issue, collaborating with market management and other internal teamsManage case escalation in order to solve critical issueMonitoring teams adherence to specific procedures and performance expectations in order to ensure the team works efficiently towards daily target and team metricsTrain or set up training for new hires as needed -
Customer Support Associate/Subject Matter ExpertExpedia Group May 2015 - May 2019Milano, Lombardia, ItaliaPromote excellent partner relations by handling accurate responses with a positive attitude and service behaviourBe highly effective in handling multiple project at a time Work efficiently towards daily targets and team metrics and focusing on continuous improvement Provide project support in other tasks as assigned day by day such as training for new hires and junior agents; quality check on agents email; agents surveys checkRespond to inquiries or request in inventory management, data entry and trainingProactively call lodging partners to resolve any anticipated future issueProviding partner self service support and maintenance by educating the relating function of the softwareFlexible and willing to defined procedures and performance expectations directed by my ManagerBuilding new or updating existing room type, rate plan, pricing model, promotion and content information Verify that the website has accurate information on properties and pictures of newly accommodations Collaborate with market management teams and internal teams to handle critical and complex partner issues Handle new hotel acquisition as well as partners training about tools and processes that will optimize their productivity on our sites -
Front & Back Office CoordinatorCerbucci Hotels S.R.L. Oct 2013 - Mar 2015Rimini, Emilia Romagna, ItaliaBooking management Check-in & check out assistance and operationsProduct development and Sales support Web pages & OTAs administration Room restaurant & kitchen coordinator Rooms & floor service Supervisor -
Product Manager / Account ManagementVap Jun 2010 - May 2013Roma, Lazio, ItaliaRevenue management and optimization revenue strategy to increase booking conversionTravel planning and product developmentBudget estimateSales relation management with customers (Travel Agencies, Tour Operator, DMC, Hotels) Contract managementOutbound tour Representatives
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Travel Planner / Booking Executive / Event Planner.... Mar 2005 - Jan 2010Roma, Lazio, ItaliaPassenger list & charter flights managementCustomer relationship & sales relations Customized travel packages developmentEvent management Contact center activities B2B & B2C Assistance in additional sales tasks and project when needed
Gemilè Mandegari Education Details
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Istituto Alberghiero89/100 -
Naturopatia AccademyConsulente Olistico In Formazione
Frequently Asked Questions about Gemilè Mandegari
What company does Gemilè Mandegari work for?
Gemilè Mandegari works for Elastichotel
What is Gemilè Mandegari's role at the current company?
Gemilè Mandegari's current role is Travel Operation Manager - Sustainable Event & Unexpected Travel Experience Planner -Referente Plastic Free - Onboarding & Operation Specialist - Account Manager & Channel Distribution Set up Specialist – Staff Coaching.
What schools did Gemilè Mandegari attend?
Gemilè Mandegari attended Istituto Alberghiero, Naturopatia Accademy.
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