Gemma Bates Email and Phone Number

DIGITAL TRANFORMSTION- Lead on 5+ CMS migrations to LocalGov Drupal and MS SharePoint.- Tested 15+ platforms against WCAG 2.1/2.2 standards.- Experience in PDF remediation.- Conducted user testing sessions with users of all abilities, needs, including assistive tech users, using UXTweak, Loop11, Optimal Workshop.- Created the technical spec for a new webforms application, currently being built by InvotraTRAINING and ADVISING- Trained 20+ organisations in writing for web/creating content following GDS/accessibility standards, including NHS, UK Councils, charitable sector.- Presented on various live webinars about systems and content accessibility for LGD week and Digital Leaders week.TECH and SYSTEMS- Proficient in Microsoft and Google suites, Miro, Google Analytics, Matomo, Adobe, Hotjar, Site Improve, Drupal.- Knowledge of HTML, CSS and JavaScript.PEOPLE and ENGAGEMENT- 20+ years customer engagement.- Managed and developed teams.- Very experienced in stakeholder management and presenting to board and senior leadership teams.- Worked with over 30 organisations across local and central gov and the private sector.