Gemma Benci Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

I started in this role as a casual employee, and in April of 2021 I applied for and accepted a full-time position. This role involved answering inbound calls from stakeholders, customers, members, tourism companies, schools and many more. Answering emails on a daily basis was also a key responsibility within the team. As a full-time employee, we were selected to perform as a team leader and assist others with day-to-day tasks. I was involved in the interview process for a new hire intake, and took on the responsibility of producing training documents, creating the training schedule and also running the training with my supervisor assisting. With the assistance of my general manager I produced an updated version of our membership terms and conditions for the Zoological board, for members and customers to better understand our membership business rules and offerings.

Melbourne, Victoria, Australia

Within this role I have utilised our point of sale system, Best Overview Solutions (VivaTicket) as a System Administrator. With this access I have created and monitored new products and processes, and have been able to troubleshoot general usage for different areas of the business. I was highly involved with the implementation and installation of BOS at our newest Zoo, Kyabram Fauna Park. I produced training documents for the nine staff working at Kyabram and ran this training over a week myself. I also assisted our ICT specialist in creating sales board buttons and editing their functionality. This role involves investigating and reporting website and point of sale software bugs to our external web developers. I rigorously test various scenarios until I can find the recurring pattern in the issue, to which I then report this bug in great detail to our web developers. We then work together over the course of the month to ensure the issue is fixed in both our testing and live environments. I also work closely with our admissions and customer engagement teams to run training sessions, to ensure knowledge of our point of sale and website systems is the same across the board. I also communicate regularly with them regarding general queries, and have implemented a reporting spreadsheet for each team where they can record the issue when required.

Melbourne, Victoria, Australia

I worked in a casual position at Village Cinemas, Southland for almost five years.This role was customer-facing where I sold admission tickets, cleaned cinemas, handled food in a commercial kitchen and served alcoholic beverages, and worked as a host in the Gold Class cinemas.Whilst I was employed as a casual staff member I often took on team-leader responsibilities, including organising breaks rosters, delegating roles on shift, stock-take counting, and cleaning/organising our stock intake for better FIFO and reduction of food waste.I resigned from this role as I accepted an offer of a full-time position with Zoos Victoria in the Customer Engagement Team.