Skyhooks High Access Solutions specialises in construction and maintenance when working suspended at heights and specialise conducting remedial works to inaccessible areas of high rise buildings by abseiling or a fall arrest system. Primarily working in the Window Cleaning division, my role is to ensure administration tasks are executed for smooth running of the window cleaning and height safety certification service’s.

Since 1998 Installex has been working over a wide range of installation services such as exhibitions, events, joinery, store displays and fit-outs. The WeDo arm of the business offers professional cabinetry installation or full kitchen project management including associated trades if required. The Project Coordinator in this instance works directly with the end user and the site team to ensure the Ikea or Bunnings kitchen is delivered to specifications. This is achieved by managing communication channels between team and customer that build and manage relationships to ensure good business outcomes.

Goal of this short term placement was to see if a 2nd Tier Customer Support Team could be operational out of Melbourne. Aim was to communicate with the front line customer service team in Manila to solve customer issues in real time. This involved using digital platforms to assist with devising compensation to customers, taking escalated calls and following up social media inquires.

As part of the Asset Management Services arm of the business Tempo Australia Limited specialises in electrical asset management. Tempo Australia Limited is a ASX listed business with company values based on cost effective asset availability with strong focus on quality service. As an Administrator for the Nokia and Reactive Contractor projects I was required to assist in project management to keep customer infrastructure running at all times. This is achieved by: 1. Assisting with gathering information to define scope, allocating the works and Following up the works. 2. Monitoring how works are tracking to stay within KPI's 3. On completion of works assisting with handover documentation and invoicing

Franklin Web specializes in printing catalogues on a large scale. As part of IVE Group Australia Pty Ltd Franklin Web is a ASX listed business with company values based on product innovation, operational excellence and exceptional service. Working as the Finance Officer I was required to manage the accounts receivable function in accordance with these company values. This is achieved by: 1. Building and maintaining relationships with customer accounts payable team and Franklin sales team. 2. Organizing and prioritizing customer follow up 3. Always looking to diplomacy and discretion with outcomes in mind.

Allstone Restorations a family run business and the experts in all aspects of stone restorations. I was with the company from 2007 - 2017 and enjoyed varying roles and personal growth. From a Customer Service role I moved into Project Management and operated onsite at Crown Casino for a period of two years. Since transitioning out of Crown I primarily focused on Business Administration Management, ensuring governance processes are in place and being followed and assisting the operational team with pricing and scoping works. I enjoyed keeping an eye on changes as they occurred in Facilities Management and Construction industries to identify how this would shape future customer needs.