Gemma Birch Email and Phone Number

I undertook this role whilst I was on furlough to help support the business.Daily tasks are to take orders, serve food and beverages, check in with customers, collect payments, answer questions regarding menu items, set up dining areas, stock service areas, prepare tables, and perform cleaning duties.

Supporting employees with their personal development ensuring everyone’s learning is relevant and up to date, this includes everyone from the Front line to Corporate management. Ensuring both e-learning and face to face workshops are run to highest standard, and managing utilisation of these. Managing a case load of employees, ensuring all legal training is completed within allocated time. Ensuring daily administrative tasks are completed to a high standard, ensuring the company’s… Show more Supporting employees with their personal development ensuring everyone’s learning is relevant and up to date, this includes everyone from the Front line to Corporate management. Ensuring both e-learning and face to face workshops are run to highest standard, and managing utilisation of these. Managing a case load of employees, ensuring all legal training is completed within allocated time. Ensuring daily administrative tasks are completed to a high standard, ensuring the company’s core values are represented in everything that is completed. Answering telephone and email queries regarding personal development and any other HR queries. Show less

Next in line to the general manager and responsible for overall day to day running of the business, ensuring high standards are maintained in absence of manager. Fully accountable for increasing sales, maximising profit, minimising loss and maintaining high levels customer service. Creating achievable and realistic goals to keep team motivated and ensuring goals are met and company is constantly in growth. Regularly holding not only this business but other businesses in general managers’… Show more Next in line to the general manager and responsible for overall day to day running of the business, ensuring high standards are maintained in absence of manager. Fully accountable for increasing sales, maximising profit, minimising loss and maintaining high levels customer service. Creating achievable and realistic goals to keep team motivated and ensuring goals are met and company is constantly in growth. Regularly holding not only this business but other businesses in general managers’ absence. Show less

Responsibilities here included everything from assisting customers with their enquiries and maintaining an tidy environment to replenishing stock and supporting colleagues. Great customer service was vital in an environment where often customers didn't know what they were looking for.