Responsible for the successful delivery of Document Solution projects either entirely or as part of a larger programme of work. To work with the delivery team to build project plans, allocate resources, manage risks, manage financial controls and be a point of contact for customers and NEC management. To provide input to support new market development, quotes and KPI reporting.

NEC Software Solutions provide market leading Document Management solutions to Local and Central Government and also the Health and the Private Sector. Over 200 customers and 120,000 users utilise our Document Management software (NEC Document Management). The EDRM Development and Support team is at the heart of our Local Government Technology team and its use of agile, innovative working practices and technology have helped to inform the technical strategy throughout the business. Providing a vital link between the stakeholders and solution builders, and documenting requirements for new software and extending existing systems. Acting as a representative of the customer helping to define and shape their requirements so our solutions meet the needs of all stakeholders by:* Gathering specifications and utilising business analysis skills to document customer processes.* Defining features to be developed, recording them accurately on the Backlog, where new solutions are required.* Working with customers via workshops, interviews and observations to build an understanding of how a solution might meet their needs.* Developing acceptance and test criteria to support QA, based on customer knowledge.* Owning and developing relationships with customers, working with them to support feedback into the software life-cycle.* Being an advocate of continuous improvement methodology.* Independently reviewing the release quality, offering a voice outside of the core development team to aid with release decisions.* Defining solutions with internal team members, external project principals, subcontractors and suppliers.

Responsible for leading the project management function within ClientsFirst, overseeing the web development team in relation to project output with a focus on wider process improvement across the business.Making things happen, with a high commercial focus, great people skills and adept at working with, and influencing, other team members. With an analytical ability and approach to providing effective workforce planning and MI, playing a key role in the delivery of our reputation for producing outstanding work.Overseeing the set-up and delivery of all ClientsFirst projects; including defining the structure for the project and assigning team members.Ensuring all projects are delivered on time and to budget ensuring commercial success. Managing the web development team and freelancers as required.Enhancing and implementing methodologies, frameworks, processes and other ways of working to improve the overall efficiency of ClientsFirst. Coaching, mentoring, and developing a culture of change, continuous improvement and commercial focus.Challenging and developing our ways of working in support of improved business performance.Assisting with the development and measurement of operational KPIs to assess business strengths and weaknesses

Responsible for ensuring the business goals are achieved by managing and optimising the allocation of work and deployment of staff. In charge of the distribution and overall management of projects, activities and tasks across the business. Accountable for managing external resource (e.g. freelancers), and negotiating and agreeing resource for client projects and activity.Challenging and developing ways of working in support of improved business performance. Tasked with creating and maintaining project plans, using cloud based project management and CRM tools. Ensuring team members are assigned and deliver project tasks, in order to ensure timely delivery of client projects. With analytical ability, and an instinct for streamlining processes and procedures, developing a culture of continuous improvement.

Responsible for investigating and analysing business activities to improve efficiency and enhance the customer journey. Formulating new and innovative ideas to resolve issues. Working with data to complete statistical analysis to draw conclusions. Implementing governance framework to business change projects. Assisting in the process of understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties. Delivering continuous business and process improvements through the management of Lean/PRINCE2 projects. Specialises in analysing existing processes and ways of working with an instinct for identifying ways to minimise risks and drive performance improvements through the implementation of robust and effective controls. Utilising various feedback channels to identify customer issues, incorporating Lean/PRINCE2 methodology to undertake root cause analysis for improved performance/cost benefits..

Key individual in lead generation across the UK for commercial insurance from the wider Co-operative Group business. Responsible for identifying suitable businesses to target for their insurance risks by conducting market trend analysis.Supporting the National Key Account Manager to manage circa 240 existing corporate insurance customers. Help in managing the third party relationships with Aviva and partner broker, Miles Smith. Subject matter expert for The Co-operative Group of the customer relationship management tool, Salesforce to maintain accurate management information on leads, quotes, subsequent sales and income of the project. Responsible for analysing national performance against budget and forecasting year end income.

Working directly for the Head of Business Development, preparing presentations, analysing data and carrying out research on prospective clients.Recording actual and forecast income figures for new and existing business, national liabilities balances.National champion for several databases and streamlined reporting practices.The face of Corporate Banking for all new to bank customer enquiries and colleagues queries regarding liabilities, assets, account opening and relationship banking. Provide national support for attracting new business, within the company's target market.Successfully project managed The Co-operative bank's involvement in the Manchester Evening News Business of the year awards for 3 consecutive years running.Salesforce subject matter expert. Involved in the project management, design, implementation, training and ongoing support of the system.

Managed teams of up to 15 colleagues in sales and service areas, including: Mortgage Underwriting, Business Banking, Insurance and Personal Processing. Consistent track record of turning around lower performing teams to exceed targets.Effectively dealt with escalated complaints on a regular basis.Responsible for managing HR issues including; disciplinary procedures, performance improvement and payroll queries.Monitored team members calls and quality checked work to ensure regulatory requirements and compliance guidelines were adhered to.

I established myself as a referral point to managers, staff and other areas. I developed the knowledge and ability to perform the role of queries leader for the area. I undertook complex queries from members of my department, customers, and third parties in resolving sensitive situations, relieving pressure from line managers and staff. Through having a tenacious approach to new challenges I used my initiative to resolve multiple situations. I always remained calm and driven, acting as a role model demonstrating my ability to respond to customer dissatisfaction.

Over the 2 years I spent in direct sales and business banking I built a strong network of contacts. I stood out as a role model to colleagues, and shone as an outstanding top performing sales adviser for both sales and service. I demonstrated an excellent attitude to challenges, always remaining highly customer focused.

Responsible for balancing month end accounts for the costing department. Calculated bespoke product costing for both UK and export customers. Managed resource to ensure order deadlines were adhered to.