Gemma Buckingham Email and Phone Number
Gemma Buckingham work email
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Gemma Buckingham personal email
• A highly skilled business professional with 15+ years IT industry experience and qualifications in Business Management and Projects. • Vast knowledge within business operations whilst working in a corporate setting. • The administration and management of both team and customer environments. • Proficient with the development and control of high quality documentation for company policies, procedures and project related methodology. • An added experience with the involvement of events for employers, partners and charity organisations. A highly motivated individual, hard working and always willing to learn new things in order to update knowledge and to broaden horizons. Works well independently whilst being highly organised with great attention to detail.
Edge Global Solutions
View- Website:
- edgeglobalsolutions.com
- Employees:
- 2
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Customer Success ManagerEdge Global Solutions Jun 2021 - PresentGosford, New South Wales, Australia
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Customer Success/Account ManagerContactspace Feb 2020 - Apr 2021AustraliaCustomer Success Executive - Management of Customer Accounts (Globally):• Develop & Manage client portfolios• Sustain business growth and profitability by maximizing value• Analyse customer data to improve customer experience • Hold product demonstrations• Improve onboarding & customer process• Handle, mediate & resolve customer requests/complaints• Expand customers use of Products & Services• Aid in product design & development based on Roadmap -
Account Manager - ApacViewpoint Mar 2017 - Feb 2020ChatswoodCustomer Account Manager across the APAC region.• Managing key customer accounts across the ANZ region.• Product knowledge within the ERP and Collaboration space.• Overachievement of Annual upsell & cross-sell quotas within the ANZ Customer Base• Maintaining an active pipeline and forecast utilising the company CRM system.• Customer Journey and Experience process building within key managed accounts.• Customer Road-mapping and Solution planning within region• Responding to RFI’s (Request for Information) and RFP’s (Request for Proposal) where necessary. • Providing either onsite or web based product demonstrations along with keeping up to date with industry trends and relevant legislation. -
Channel Manager & Channel DevelopmentVeeam Software Mar 2015 - Mar 2017Manly, NswAs an Channel Manager & Developer I was responsible for recruiting, onboarding, developing and filtering new partner companies for Veeam (ANZ).This included but was not limited to:* The qualification of new partner leads and justification for the on-boarding of relevant reseller accounts. * The ongoing management of existing partner accounts.* The fostering of their Reseller ProPartner status.* Processing necessary information to new and tail-end partners to support ongoing relationship* Gathering data on company profile of these accounts in order to assist with strategy planning and working together to meet Reseller targets. * Defining road-mapping activities in order to achieve future collaboration and building potential pipeline with these accounts. * Regular review of assigned accounts and articulation of benefits of status upgrades and proactive follow up on fulfilling of criteria.* Reviewing of existing stagnant accounts and applying relevant reactivation measures. * Handling of incoming assigned partner/reseller requests. -
Office Manager- AustraliaEset Oct 2013 - Oct 2014Neutral Bay, Nsw• Establishment of the companies Australian identity & presence with the opening of the Sydney Office • Creation of new entity’s organisational policies & procedures• Ongoing liaison for current Australian Resellers and initial on-boarding of new accounts.• Developing, clarifying & implementing the business operations & organisational structure • Managing and running of Australian events in order to gain industry relationships & partners • Managing the Australian office operations & employees• Recruitment (screening, interviewing, hiring and orientation of Australian office staff)• Training & development of staff• Providing regular updates and relevant reports to international head office on project and reporting progress • Liaison for the gathering of requirements, development & implementation of Australian office systems, database, website, CRM, ERP platform applications. • Reporting to Executive Management and liaising with ESET headquarters and ESET Global. -
Program ManagerChill It Pty Ltd Jan 2012 - Sep 2013Epping, Nsw* Managing the Operations Team* Managing the Projects Team* Resource Allocation & Scheduling for Projects* Organisational Event Managment and Execution.* Employee Recruitment* Training & Development of Staff* Organisation Policy & Procedure Generation & Validation* Customer Service & Client Liaison (Escalations)* Risk Assessment & Disaster Recovery Planning* Project Management -
Operations ManagerChill It Pty Ltd Nov 2008 - Dec 2011Epping, Nsw* Running the Helpdesk & Support Services* Setting up & Qualifying Customer Accounts* Ongoing Client Liaison & Account Manager* Managing Technical Resources & Job Allocation* Managing Daily Operations* Review & Approval of Monthly Customer Reports* Establishing & Implementing Departmental Policies, Procedures & Goals/Objectives
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Office Assistant/ReceptionistInform Consulting Jan 2004 - Nov 2008ParramattaCasual Role* Receptionist* Data Entry & Database Management* Customer Accounts Management* General Office Duties
Gemma Buckingham Skills
Gemma Buckingham Education Details
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Baulkham Hills TafeDistinction -
Castle Hill TafeCredit
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Cherrybrook Technology High School
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Olmc
Frequently Asked Questions about Gemma Buckingham
What company does Gemma Buckingham work for?
Gemma Buckingham works for Edge Global Solutions
What is Gemma Buckingham's role at the current company?
Gemma Buckingham's current role is Customer Success Manager.
What is Gemma Buckingham's email address?
Gemma Buckingham's email address is ge****@****.com.au
What schools did Gemma Buckingham attend?
Gemma Buckingham attended Federation University Australia, Baulkham Hills Tafe, Castle Hill Tafe, Cherrybrook Technology High School, Olmc.
What are some of Gemma Buckingham's interests?
Gemma Buckingham has interest in Civil Rights And Social Action, Children, Human Rights, Poverty Alleviation.
What skills is Gemma Buckingham known for?
Gemma Buckingham has skills like Databases, Cloud Computing, Solution Selling, Crm, Iis, Account Management, Project Management, Windows Server, E Commerce, Web Applications, Strategy, Enterprise Software.
Who are Gemma Buckingham's colleagues?
Gemma Buckingham's colleagues are Phil Cadusch, Adrian Turner, Bryn Lom, Sharon Reed.
Not the Gemma Buckingham you were looking for?
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Gemma Brown
Senior Project Portfolio Specialist At Synergy (Electricity Generation And Retail Corporation)Muja, Wa1synergy.net.au -
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Gemma O'Neil (Buckingham)
London
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