Gemma Burns Email and Phone Number

- Managing and maintaining the Facilities maintenance program across the full estate ensuring compliance with H&S and ISO standards.- Coordinating planned and reactive works across the estate ensuring all full compliance to RAMS. - Maintaining the Facilities maintenance programme’s document archives.- Managing departmental KPIs in specific & relevant tasks/areas to ensure the team are delivering to expectations- Analysing and reporting FM-related information for continuous improvement and predictive maintenance purposes.- Providing customer service to internal and external customers to ensure the effective delivery of a range of facilities maintenance services.- Supporting hard FM functions and the Asset Manager, particularly around asset maintenance, insurance inspections & financial control.- Ensuring strict adherence to policies such as Work to Permit.

- Created and responsible for the store maintenance division ensuring stores meet full H&S compliance.- Dealing with reactive works at store level, communicating with Property Managers, Store Operations teams and contactors.- Organising Planned Preventative Maintenance for full regional estate. Ensuring regional store maintenance has a fully compliant contractor portfolio. Successfully created and executed new processes and guidance included within a new National Maintenance Strategy.- Assisting the Property Managers with national and regional level projects ensuring these were communicated effectively and remained within budget.- Analysing all financials within the store maintenance division to ensure spend was within monthly budget.- Supported databases to ensure smooth running of store maintenance with accurate tracking of spending and compliance.- Ensured document management of store inspections and services.- PA support to Property Director with diary and travel management.

- PA to the Finance and Administration Director, ensuring the smooth running of the regional finance and administration team.Provided additional secretarial support to the Managing Director.- Responsible for completion of office and store accident reporting, covering all regional employee and public liability claims through to an external legal team. Successfully created and executed a new national accident reporting pack.- Administering confidential HR correspondence- Assisting in the completion for monthly financial projection reporting and submitting KPI’s- First point of contact as the regional IT super user dealing with all IT issues in the office, warehouse and transport departments. Responsible for all regional user creation and permission management, telephone system management. Assisted National IT department will upgrade of software, servers and desktop equipment.- Management of office facility contracts from hygiene to stationery- Organise any office refurbishments and upgrade all hardware.

- Monthly Payroll & Pension reporting, including the following disciplines: new resources, leavers, tax changes, overtime, salary increases- Recruitment support, covered creating job descriptions- external and internal adverts, arranging interviews and all required correspondence with candidates- Administering pre-employment medicals, employment references checks and ascertain eligibility to work- Preparing contracts of employment- Conducting company inductions- Ensuring personnel files were maintained efficiently- First point of contact for advice to employees on general HR queries relating to terms and conditions of employment i.e. annual leave, notice periods- Administering the appraisal system and track training requirements- Maintaining sickness level reports and trigger points- Organising company car changes, including tax, paperwork and medical requirements.

- Maintaining personnel records and co-ordinating recruitment requests- Responsible for delivery of induction training for all new starts throughout regional offices- Supporting policy creation and implementation processes- Processing holiday / sickness reports on a monthly basis

- Managing daily, weekly and monthly sales reports to the BT Area Manager- Resolving customer complaints- Training team members on the latest BT products and systems.

Providing one-to-one support service to BT business customers- Processing complex telecommunication requirements from order to installation- Upgrading businesses switch hardware- Resolving account issues including disconnections due to non-payments- Meeting weekly sales targets.