Dealing with Personal, Stakeholder and Life Pensions.Providing excellent customer service by building and maintaining colleague relationships through effective communication and teamwork.Maintaining and updating records accurately and in accordance with procedures and the principles of the Data Protection Act. Handling volumes of work effectively and contributing to the achievement of the team to achieve performance targets.

Using multiple in-house systems to Investigate customer accounts.Working on Microsoft Excel and Microsoft Outlook daily.Inputting accurate data and paying attention to every detail to update our records.Aiming towards and achieving individual and team targets.

Accepting and dealing with Letters of AuthorityEnsuring the correct information of the policy holder have been put on the Letter of Authority and matches our records.Using multiple in-house systems efficiently to handle each case.Inputting accurate data and paying attention to every detail to update our records.Having direct contact with Independent Financial Advisor’s via telephone and post.Receiving and making inbound and outbound telephone calls.Issuing letters and keeping a record on the system.Making sure after each case I add the relevant notes to say what I have completed.Working towards and achieving individual and team targets.

Meeting and greeting customers.Providing high standards of excellent customer service.Approaching customers and assuring them I am approachable.In charge of footwear merchandising aswell as cashiering.Highly motivated and great teamwork throughout the store.

Using an excellent telephone manner.Dealing with customer queries and complaints. Applying a dynamic approach towards achieving and exceeding company targets and KPI’s.Ensuring all details are entered into the database correctly.Dealing with bookings and requests to meet customer needs.Adapting my communication skills to suit each individual customer. Building customer rapport in order to decrease conflict and escalations.Taking card payments whilst keeping customer confidentiality.Working in a highly motivated and competitive environmentInvestigating high level written complaints from customers.Taking ownership through to resolution. Providing a high standard of professionalism in response to all complaints.Ensuring a high standard of accuracy and adherence to strict SLAs.

Providing excellent customer service skills.Dealing with cash, card payments and refunds.Helping maintain a tidy and professional display area.Known to be a valued and trained staff member in all areas.Dealing with customer complaints and queries.Given the responsibility to train and welcome new staff members.Trusted with the responsibility to cash up the daily takings. Successfully combining full time study with part time employment.The ability to use my own initiative with supervision. Always remaining enthusiastic and efficient in a pressured environment.Willingly helping and motivating other team members.