Responsibility for management of Operations back office & departmental improvements.Accountable for ensuring all installations & decommission tasks are scheduled and attended within SLA. Including large scale highways projectsResponsible for ensuring the planned maintenance visits are attending within SLA according to British Standards.Accountable for maintaining accurate Business Data Records (BM, WiQ)Provide and present monthly operational reports and KPI data to Senior ManagementOversee, submission of monthly engineers overtime payments.Approval of operational expenditure i.e. haulage, BOC, sub contractors for highway projects.Daily liaison with internal departments, key customers, sales team etc.Support field based engineers (20) on variety of issues e.g. vehicles, phones, holidays, van stock, issues on sites.

Responsibility for management of Operations back office staff (5) including Recruitment, Disciplinary, Training, AppraisalsAccountable for ensuring all install, reactive, decommission, false alarm and planned preventative maintenance tasks arescheduled and attended within SLAAccountable for maintaining accurate Business Data Records (BM, WiQ)Accountable for the hire/off-hire of 3rd party equipmentProvide and present monthly operational reports and KPI data to Senior ManagementCalculation, approval and submission of monthly engineers overtime payments.Daily validation and update of operations vehicles on Fleet Services databaseApproval of operational expenditure i.e. manned guarding, keyholding, haulage, BOCDaily liaison with internal departments, key customers, sales team etc.Support field based engineers (20) on variety of issues e.g. vehicles, phones, holidays, van stockSet up and ongoing management of Regional operations hubsSet the field engineer call out rota to ensure compliance with Working Time Directive

as per my previous job role my duties and responsibilities are wide ranging and varied: - 1. Handing incoming telephone calls from a number of sources.2. Written and verbal communications with customers, and senior management including Board members.(Daily use of Outlook, Excel and Word)3. Office based point of contact for our national sales team. 4. Qualified Fire Warden & First Aider.5. Updating and maintaining the information within Sales and Operational systems. 6. Preparing and issuing proposals and associated documentation for new security systems, and also responsible for collation of said information ready for installation. 7. 1st point of contact for, customer, engineer and provider for hydrogen. 8. Maintain various spreadsheets and tables to measure hydrogen levels9. Process/sign off submitted invoices for hydrogen and apply for credit where necessary. 10. Locating, and maintaining Manned Guarding companies and also process/sign off of submitted invoices and re-invoice out to respective customer. 11. General office duties. 12. 1st point of contact for database management. 13. Integral part of migration from existing sales and operational systems (SAP & Microsoft Access) through to (BM, Salesforce & Workforce IQ) (May 2015 – Present Date as ongoing)

As the only Controller for business my duties and responsibilities are wide ranging and varied:-1. Handing incoming telephone calls from a number of sources2. Daily scheduling of engineer resource nationwide.3. Scheduling planned maintenance visits with customers4. Arranging quotations where required5. Arranging parts where required6. Ensuring customer SLA's are met (4 hour response)7. Updating SAP Business One Software9. Written and verbal communications with customers, engineers and senior management including Board members.(Daily use of Outlook, Excel and Word)8. Updating Engineer's KPI data on Excel spreadsheet including pivot table analysis.9. Supply Risk Assessment and Method Statements for relevant tasks10. Fire Warden & First Aider

During my time at H20 I undertook a number of different roles:- Call Centre Operative1. Answering telephone calls from general public 2. Updating PC based company records requiring speed and accuracyResource Planner1. Scheduling engineering resource2. Booking and confirming appointments with customers3. Handling overspill calls from call centre4. Ensuring parts availabilityEscalation Operative1. Resolving more complex customer issues2. Communicating with customers and regional managers3. Ensuring parts availabilityWeb Application Planner1. Handling multiple pre scheduled appointments2. Allocating resource to ensure customer needs met3. Communicating with customersClient Query Processor1. Direct liaison with H20 direct client (United Utilities)2. Investigating problems and providing resolution to Client satisfaction