Gemma D. Email & Phone Number

Bel Air, Maryland

Director of Underwriting, Service and New Business

Insurance

Lancaster, Pennsylvania Area

• Workers' Compensation and Personal Injury Paralegal
• Highly organized and detail oriented
• .Personally dedicated to helping our clients to achieve the best possible legal experience.
• Maintain calendars, schedules, and files for all cases.
• Talk to all potential new clients, and process intake sheets.
• Prepare discovery, exhibits, and files for mediations, hearings, and settlement demands.

Lititz, Pennsylvania And Lewisburg, PA

• Managed day-to-day operations of two retail stores. Performed start-up and shut-down store procedures. Ensured store remained properly maintained to adhere to company operating policies and procedures. Campaigned and.
• Exceeded monthly target commission on a regular basis.
• Opened two successful stores with a month of each other.
• Ranked number one nationally in sales in 2010, and in the top 5 from 2011 to 2013.

Concord, NC

Trained consultants on new products and sales processes. Ensured consultants exceeded sales, quotas, goals, and expectations. Issued performance improvement plans, job warnings, and reviews. Supervised day-to-day operations. Opened and closed retail store. Filed paperwork. Organized and ordered supplies and equipment when needed. Accounted for store.

Charlotte, North Carolina

• Processed phone, high-speed internet, and television orders while working in inbound call center. Provided customer service to new and existing customers. Answered billing account questions for customers.
• Achieved top ten percentile of call center sales for new and existing customers.
• Successfully handled high volume of incoming calls
• Won multiple sales contests and prizes
• Led team in retention and quality assurance