Gemma Davidson Email & Phone Number
@sage.com
2 phones found area 781
LinkedIn matched
Who is Gemma Davidson? Overview
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Gemma Davidson is listed as Partner Support Executive at Sage, a company with 15032 employees, based in Swindon, England, United Kingdom. AeroLeads shows a work email signal at sage.com, phone signal with area code 781, and a matched LinkedIn profile for Gemma Davidson.
Gemma Davidson previously worked as Customer Escalation Manager at Sage and Development Team Leader at Sage. Gemma Davidson holds Bachelor Of Science (Bs), Computer Science, 2:2 from Cardiff University / Prifysgol Caerdydd.
Email format at Sage
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AeroLeads found 2 current-domain work email signals for Gemma Davidson. Compare company email patterns before reaching out.
About Gemma Davidson
A highly motivated and enthusiastic individual with broad experience, specialising in the HR & Payroll sector. Accomplished in managing cross-function projects whilst striving to improve profitability. Passionate about customer service, with an analytical focus on improving processes and standards across all disciplines.
Listed skills include Leadership, Software Implementation, Project Delivery, Management, and 40 others.
Gemma Davidson's current company
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Gemma Davidson work experience
A career timeline built from the work history available for this profile.
Customer Escalation Manager
- Management of customer escalations internally and externally.
- Owns and drives through mutually beneficial resolution, escalated queries.
- Maintains awareness of all product-related escalations providing dashboard reporting to the Head of Professional Services on a weekly and monthly basis to include financial exposure and risk.
- Defines and refines escalation processes and procedures to ensure the best customer experience and the most effective use of resources.
- Supports onsite where there’s a complex issue, or where an escalation has occurred with attendance at customer meetings.
Development Team Leader
- Management of team and accountability for client data migrations.
- Accountability for client data migrations and legislative service pack delivery.
- Coordination and scheduling of technical resources with focus of reducing free of charge.
- System testing, noting interface anomalies as well as incorrect system execution.
- Production and analysis of departmental costs.Projects
- Review and management of existing migration techniques, tools, resources and processes with the aim of reducing free of charge, client escalations and data abnormalities.
Technical Support Team Leader
- Management of the first and second line support function within defined SLA targets.
- Call assignment and management based on priority, skill level and project status.
- Client escalation procedure including first line of escalation, complaint meeting attendance, action implementation and feedback.
- Analysis of company processes and implementation of change to provide customer service focus.Projects:
- Management of Payroll year-end project.
- Development of a standardised patching process including design and implementation of a patch repository.
Software Developer
- Production of client systems based on technical specifications.
- Payroll year-end upgrade of client systems to adhere to HMRC legislation including SQL data comparisons, application of customisation and awareness of version variations.
- Adaptation of existing standard systems for installation at new customer sites.
- Development and maintenance of the company website.
Technical Support Developer
- Provision of first and second level technical support.
- Detailed investigation and solution of client issues.
- Development and application of system fixes including bespoke solutions.
- Onsite installations of SQL databases, windows and web based applications.
- Development and maintenance of the company website.
Colleagues at Sage
Other employees you can reach at sage.com. View company contacts for 15032 employees →
Sébastien Thevenin
Colleague at SageGreater Metz Area, France
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CB
Cata Bestov
Colleague at SageLondon, England, United Kingdom, United Kingdom
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IJ
Ingrid Joseph
Colleague at SageVancouver, British Columbia, Canada, Canada
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LG
Lebogang Gwai
Colleague at SageCity Of Johannesburg, Gauteng, South Africa, South Africa
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BH
Benhammou Hassan
Colleague at SageCasablanca, Casablanca-Settat, Morocco, Morocco
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ZO
Zineb Orbi
Colleague at SagePrefecture Of Casablanca, Casablanca-Settat, Morocco, Morocco
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IF
Iddo Financial Consulting
Colleague at SageSan Ramon, California, United States, United States
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MP
Michael Prachar
Colleague at SageVienna, Vienna, Austria, Austria
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BB
Breck Bennett
Colleague at SageDuluth, Georgia, United States, United States
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AN
Andrea Neves
Colleague at SagePetrópolis, Rio De Janeiro, Brazil, Brazil
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Gemma Davidson education
Bachelor Of Science (Bs), Computer Science, 2:2
A-Levels, Biology C, English Literature B, Ict A, Mathematics B, Further Mathematics E,
Gcse, 3 A*, 5 A, 1 C, Including English, Maths And Science
Frequently asked questions about Gemma Davidson
Quick answers generated from the profile data available on this page.
What company does Gemma Davidson work for?
Gemma Davidson works for Sage.
What is Gemma Davidson's role at Sage?
Gemma Davidson is listed as Partner Support Executive at Sage.
What is Gemma Davidson's email address?
AeroLeads has found 2 work email signals at @sage.com for Gemma Davidson at Sage.
What is Gemma Davidson's phone number?
AeroLeads has found 2 phone signal(s) with area code 781 for Gemma Davidson at Sage.
Where is Gemma Davidson based?
Gemma Davidson is based in Swindon, England, United Kingdom while working with Sage.
What companies has Gemma Davidson worked for?
Gemma Davidson has worked for Sage.
Who are Gemma Davidson's colleagues at Sage?
Gemma Davidson's colleagues at Sage include Sébastien Thevenin, Cata Bestov, Ingrid Joseph, Lebogang Gwai, and Benhammou Hassan.
How can I contact Gemma Davidson?
You can use AeroLeads to view verified contact signals for Gemma Davidson at Sage, including work email, phone, and LinkedIn data when available.
What schools did Gemma Davidson attend?
Gemma Davidson holds Bachelor Of Science (Bs), Computer Science, 2:2 from Cardiff University / Prifysgol Caerdydd.
What skills is Gemma Davidson known for?
Gemma Davidson is listed with skills including Leadership, Software Implementation, Project Delivery, Management, Crm, Sage, Microsoft Sql Server, and Cloud Computing.
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