Duties include:- Managing overall day-to-day running of the office- Develop new HR policies and practices and implement a new Employee Manual- Review and implement the company's Health & Safety Policy- Recruit and select new candidates, maintain employee’s personal files and arrange staff training- Monitor and record holidays and hours worked for payroll- Preparing letters and compile reports for funding applications- Order and maintain office supplies and research vendors for pricing and delivery options- Prepare and distribute all invoicing and billing statements for overdue accounts and arrange payment of bills- Coordinate meetings and trade shows by booking appointments, arranging travel and accommodation and liaising with event organisers

Delivering the new Eramus+ Project which involves the regional coordination of a high-profile education programme. Connecting Classrooms is a global education programme, which offers funding and resources for school partnerships, professional development for teachers, and the opportunity to share best practice with colleagues in the UK and more than 50 countries throughout Asia, Africa, the Middle East and the Americas. The role involves working on the partnerships strand, both supporting existing partnerships and developing new links.

Lead, motivate and inspire a sales team to deliver and improve KPI performance by coaching in product, systems, compliance (i.e. verbal scripting and Financial Conduct Authority regulations) and sales skills. Knowledge and awareness of FCA, AML, OFT, FFC, TCF, FOS and CCA Regulations including coaching around identifying vulnerable customers and mis-selling. Attend, contribute and participate in team and management meetings to review performance, targets, and practices to implement and manage changes.Use quality monitoring data management system for compiling and tracking performances at team and individual levels; completing Management Information reports on resource and KPIs.Regular management of work quality monitoring e.g. evaluate sales and non-sales calls and check correspondence to ensure a high standard of regulatory and company compliance is achieved and compile statistical analysis for improvement and reporting purposes.Drive ongoing improvement of conversion rates and sales success which promotes a working culture of compliant sales focus and ownership of putting the customer first. Conduct Training Needs Analysis to ascertain cost effective coaching on an ongoing basis to meet quality standards which cultivates talent and develops people.Defining quality procedures in conjunction with operating staff and setting up and maintaining controls and documentation procedures.Setting standards for quality and working with operating staff to devise and establish quality procedures, standards and specifications. Acting as a catalyst for change and improvement in performance and quality by determining, negotiating and agreeing in-house quality procedures, standards and specifications.

Support management of high profile flood defence projects, maintain flood forecasting and warning systems, asset maintenance and incident response.Public engagement arranging and attending exhibitions and meetings to inform residents about construction work and provide communities with information on how to protect properties from flooding.Analyse data and produce management reports, make recommendations based on management skills, local knowledge and technical skills to the solution of problems.Research and compile briefing material to enable managers to produce required documentation and reports to agreed quality standards to support operational work.Arrange fee note approval and payment of invoices within agreed contractual deadlines.Raise requisitions to create purchase orders to ensure goods and services are delivered.Deliver training to suppliers for additional project enhancement support, improved communications and to maximise the use of system capabilities.Arrange Health and Safety Audits for all staff to develop and promote a safety conscious culture and raise awareness of site activities.Develop a strong customer focus with suppliers and colleagues to ensure effective relationship building and partner working to achieve organisational goals.Collate award information and promote the celebration of good work by simplifying application processes, providing guidance and support.Work with other departments to understand end-to-end processes and share lessons learnt to promote understanding and enhance operational efficiency. Ensure all documents are available and up-to-date to ensure compliancy, quality control, central availability and ease of access for auditing purposes.Organise supplier meetings, take minutes, allocate actions and follow up responses ensuring all actions are delivered and outcomes are communicated.

Streamlining processes by identifying inconsistencies within business activities and implemented changes to optimise productivity.Arranged training workshops to review and update training manuals focused on reflecting current processes, being user friendly and customer-focused. Work with IT to plan system changes to the Sales Database, estimate timescales for completion and measure costs. Change requests presented as a business case to managers for approval and monitored from implementation through to completion.Designed new call criteria structures to ensure frontline staff consistently followed a customer-focused approach to encourage excellent customer service. Monitor calls and provide feedback to individuals on how to improve customer service and reporting quality scores to managers in a timely manner.