Gemma Fallon Email & Phone Number

Notting Hill, Victoria

Responding to clients queries in a timely, efficient & courteous manner - via phone, email, face to face.Pro actively making phone calls to ensure clients are receiving the full benefits of the Debitsuccess systemPlanning and executing client meetings throughout Australia to ensure clients have a close connection with our businessProviding analysis and recommendation to clients to improve their business practicesUp selling Debitsuccess products to offer a full range of servicesContinuous learning of new products and new processes within the business to aide our clients growing needsGenerating adhoc and subscription reports - utilising excel to customise reports to clients needsRe signing existing clients once they come out of contract

Auckland, New Zealand

Handling customer enquiriesAnswering inbound calls and emails within allocated time framesProviding evaluation and information on customers accountProblem solving & reviewing data providedCompiling with the company's policies and proceduresUpdating and placing entries into the company's customer management systemAssisting other team members with enquiresReviewing team members calls for quality assurance and provide feedback on improvement & further trainingArranging shifts to cover for sick leave/annual leave/overtime requirements/scheduled breaksManaging staff to ensure all phone lines are manned and calls are answered by the team in a timely manner

Devonport Naval Base, Auckland, New Zealand

Sept 20013 - Dec 2003: 3 months Basic Common Training covering seas survival, first aid, fire fighting, small arms use, parade drill, leadership & team building principals and general Naval knowledge necessary for a career in the RNZN.Jan 2004 - March 2004: Able Write Course -Support branch selected career in the RNZN. Topics learnt Defence Payroll, HR Administration, Customer Service. Gained working knowledge on computer applications involving Windows, Excel, Microsoft Office, Naval Document Management System and ATLAS System (Defence Force computerised Personnel Pay & Management Information System).March 2004 - October 2004 Situated at NAVPAC (Naval Pay & Administration Centre) to complete task book for promotion to Able Writer (promoted in October 2004). Daily work at NAVPAC consisted of; administering personal records, updating pay records, data management and various office related tasks.November 2004 - February 2005 Posted to HMNZS Canterbury (at sea) to carry out general ship duties and tasks specific to the Writer branch. a member of the standing sea emergency party. Daily checking and refilling of all BA's (breathing apparatus's for firefighters). BA controller in Emergency situations and drills. responsible for timing the oxygen in fire fighters oxygen tanks.March 2005 - July 2006 NAVPAC as Leading Writer Operations (a role senior to my rank).along with general office duties, task delegation and management of a small team were required.August 2006 - April 2007 Navy Recruiting Headquarters. Leading Writer role (senior to my rank) enlistments of new personnel into the RNZN. Consisted of coordinating enlistments of new personnel from around the country and overseas. Oct 2006 - Nov 2006: Leading Writers Course. A course designed for promotion to the next rank. Course provided training and upskilling to work at a higher level.

Certificate Iv In Accounting And Bookkeeping Fns40222, Completion/Pass

Hands on learning experiences within both manual and computerised accounting, utilising MYOB. Learn the essential skills and knowledge.

Education record

Activities and Societies: Basketball, Netball, Soccer, Cricket