I am an experienced internal consultant and team leader in the areas of transformation and service quality management. I have managed the complex and multiple demands of a project to seamlessly embed change and have delivered process and financial efficiencies, requiring a proactive approach and clear vision to achieve the required outcomes. Previous responsibilities also include quality, training and service management, leading teams of up to 30 people. I am at my best when collaborating with others, building teams and influencing internal and external stakeholders at all levels, tapping into my natural empathy and building rapport quickly. I enjoy leading and coaching people, deriving a strong sense of fulfilment in watching them grow and succeed in their careers. Adept at responding to short notice requests as well as building the future, I have a strong track record of balancing conflicting priorities, problem solving, managing risk and achieving optimal outcomes.