Gemma Harvey Email and Phone Number

Providing clients with ongoing success management of their blended learning solutions.

Leading a team to schedule and administer face to face and virtual events for clients. Supporting the sales team in accurate revenue reporting and providing expert knowledge of content.

Scheduling learning events for clientsCompleting all course administrationSending out invoices and reportsReviewing post course evaluations and taking appropriate actionMaintaing and updating accurate systems information

-Undertaking learning needs analysis for individuals and groups-Designing high quality learning interventions including mandatory e learning packages and behavioural workshops-Working as L&D lead on cross site projects involving mandatory FSA changes and the implementation of new telephony systems-Providing one to one feedback sessions on Myers Briggs profile-Delivering Myers Briggs workshops to teams-Designing e learning content for mandatory training covering topics such as data protection and complaint handling-Delivering technical and behavioural workshops to colleagues at all levels of the organisation, workshop content ranged from handling misconduct to Microsoft Excel-Evaluation L&D interventions to demonstrate return on investment-Producing written reports for presentation to key stakeholders and L&D senior management-Coaching individuals to assist them to achieve their personal goals-Facilitating workshops and meetings to help participants reach desired outcomes

Responsible for managing and developing a team of colleagues including; monitoring workflow, dealing with referrals and responding to customer's written and oral complaints.

Responsible for vetting and processing applications for additional lending within agreed lending criteria and liaising with customers and third parties on the progress of applications.

Responsible for assisting customers with queries over the telephone relating to their mortgage, making amendments to their accounts and producing written correspondence.

Responsible for producing accurate settlement figures for customers and third parties and the closure of mortgage accounts on receipt of sufficient funds.

Part time work, responsible for assisting customers, maintaining the shop front and completing stock control paperwork.

Responsible for maintaining shop front and serving customers at the till point.