Gemma Heritage Email & Phone Number

Hampshire, England, United Kingdom

I am a Virtual Assistant in Hampshire. I provide businesses with a helping hand, allowing them to focus on what matters in the business. I have significant experience in all administrative tasks and event management. If your business requires some help, I am here to provide you with the outsourced support, allowing you to focus on what matters. Some of the services I provide are: - Diary Management - Travel and Accommodation Management - Appointment and Booking Management - Website Management - Lifestyle Management - Administrative Support - Research- Business Start-up Tasks - Household Management - Social Media Management - Fleet Management - Expense and Invoice Management - Email and Call HandlingFor a full list of services, please look at my website www.gemmaheritage.com

Managing Inbox, Diary and Calendar Management and Call Handling

Responsible for event planning and management. Research and secure venues, point of contact for venue and external event management teams, planning guest services and tracking delegate experiences, site visits, venue assets, hosting and incident control.

Hampshire, England, United Kingdom

Act as a point of contact for clients for digital management matters, build strong, long-term client relationships and maintain frequent contact, interrogate client partner programs supporting MDF claims, set digital strategies for assigned customers, considering their project requirements, suggest digital project upsells to increase customer ROI, address client queries within a timely manner, optimise project content to maximise customer's UX, present social media strategies to clients, report on web performance metrics, analyse digital campaigns success, stay up-to-date with digital technology trends, manage system processes to ensure high supplier/client satisfaction and support clients in POE processes

Chineham, England, United Kingdom

- Manage the full set of logistics for any briefings, events, tours and customer visits to the EBC- Hosting customers and partners in the centre, providing them with a point of contact.- Understanding the needs of the customers by qualification and listening. - Articulating the Lenovo EMEA and Worldwide strategy, understanding the technology trends and confidently articulating the value proposition.- Working with and supporting various Lenovo executives, sales teams, marketing teams, marketing operations, technical teams, leadership teams, innovation centre teams, customers and partners - Setting the expectations with the Account Managers and holding them accountable for actions and deadlines, leading to a successful Executive Briefing Centre - Single handily managing the start to end management of events; creating invitations, managing registration pages, creating agendas, booking speakers, locating caterers, liaising with external agencies and venues and managing contracts- Managing the 'on the day' set up for events; place settings, room layout, equipment, display content, security access, parking, agendas and merchandise- Managing monthly and quarterly budgets- Taking ownership of finance reconciliation - Managing the post event content from feedback to suppliers Assisting the UK and EMEA Marketing team with campaigns and activities - Assist the Marketing Manager with marketing campaigns - Identify credible marketing leads - Supporting the EMEA Marketing team with the deliverance of marketing activities- Ownership of collateralAssisting and supporting the Senior Leadership Team: - Managing a rapidly changing schedule - Managing emails and correspondence - Creating, refining and proof-reading PowerPoint slides - Weekly finance reconciliation - Making, managing, monitoring travel and accommodation arrangements - Minute taking during meetings - Creating timed agendas- Confirming appointments/meetings/events with customers and partners

Maternity Leave to have my son

Basingstoke, England, United Kingdom

Role included: - Setting up SOA's for new promotions - Taking ownership of marketing spreadsheets to keep track of promotions and releases - Creating launch documents to be sent to stores, detailing information and key facts - Liaising with gaming developers

Basingstoke, England, United Kingdom

Role included: - Full management and ownership of the booking system - Warranty and recall process management - Compiling and analysing data and reporting this to SLT - Inbound and outbound call handling - CSI Quotation building

Lightwater, England, United Kingdom

- Running company website - Creating, running and managing marketing promotions and campaigns - Managing new customers and acquiring new business - Managing a team of people and keeping a positive work culture which led to overachieving on our targets - Maintaining a strong supplier relationship- Implementing a new CRM tool - Training on new equipment - Conducting appraisals - Call and email handling

Woking, England, United Kingdom

- Liaising with venues and suppliers - Creating proposals - Liaising with clients and discussing their requirements - Call and Email handling

Ba Hons, Events Management

A Levels

Distinction Double Travel and Tourism C Grade in Media Pass in Spanish

Gcse

Grades B - D English Literature English Language Maths Triple Science History